COMPANY NEWS

Taking Care keeping Bernicia residents safe as new 24/7 monitoring partner

Taking Care is delighted to announce an important partnership with Bernicia Group as their new 24/7 monitoring partner.

November 27, 2023

Taking Care alarm monitoring team

Taking Care is delighted to announce an important partnership with Bernicia Group as their new 24/7 monitoring partner.

This strategic collaboration will enhance the well-being and safety of Bernicia residents and customers across the North East by providing them with an around the clock, state-of-the art, digitally resilient telecare monitoring service from Taking Care.

Bernica logo


Bernicia Group is a Housing Association based in the North East who have been providing quality homes and services for over 50 years and have earned a reputation as one of the country’s leading social housing providers.

Taking Care will provide 24/7 Technology Enabled Care monitoring services for 2,284 residents located in Bernicia’s Living Locations, as well as for 530 dispersed alarms for private customers.

The key features of the service include:

  • Emergency Response Monitoring: residents will have access to Taking Care’s UK-based, digitally-resilient 24/7 Emergency Resolution Centre – ensuring that help is available at any time, day, or night.
  • Personalised Monitoring Service: Taking Care’s Emergency Resolution Team are highly trained and selected for their calm and empathetic nature and respond to each call with the unique needs and preferences of the caller clearly in mind.
  • Peace of mind for residents and their families: The partnership brings an added layer of security, peace of mind and reassurance, for both Bernicia’s residents and customers and their families, that expert and reliable help is at hand whenever they need it.

Louise Allen, (Service Lead) from Bernicia shared her thoughts on the initial onboarding and partnership with Taking Care:

“It was a very quick transfer, but it was seamless, well supported and the service levels were brilliant. Everyone at Taking Care is extremely helpful and we have a close working relationship which makes things really easy. There is always somebody to answer a question and we’ve had nothing but positive feedback from our tenants with the way calls are answered and handled.”

For us it’s the peace of mind and the reassurance that the calls are being handled well, you can’t put a price on that in terms of a contract.

Louise Allen
Service Lead, Bernicia

Taking Care’s Managing Director, Steve Gates, expressed his enthusiasm, saying:

“Enhancing the quality of life and independence of vulnerable individuals is at the heart of everything we do at Taking Care. We are absolutely delighted to be working with Bernicia Group to ensure the safety and independence of their residents and customers. We believe our collaborative approach has not only allowed us to support Bernicia with a seamless onboarding process at the start of the new service, but also enables us to cement our relationship with one of the country’s leading housing providers who share very similar values to ourselves. We’re looking forward to developing this strong collaborative partnership with the Bernicia team moving forward."


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