Modern Slavery and Human Trafficking Statement

Introduction

Taking Care Personal Alarms Limited (“Taking Care”) is committed to preventing modern slavery and human trafficking in all aspects of its business and supply chains. Whilst Taking Care is not legally required to publish a statement under Section 54 of the Modern Slavery Act 2015 due to its size, we recognise our ethical responsibility - particularly given the vulnerable customers we support - and voluntarily maintain this statement to demonstrate our commitment to responsible and ethical business practices.

Our organisation, business and supply chains

Taking Care is a UK-based provider of Technology Enabled Care and telecare services, supporting over 150,000 customers nationwide to live safely and independently at home. We employ over 300 staff across the UK locations with four main locations: Ashburton, Exeter, Newton Abbot and Chichester.

Our services are delivered directly to consumers and in partnership with organisations including Age UK, Local Authorities and Housing Associations.

Our supply chains primarily comprise:

• Manufacturers and distributors of telecare and assistive technology equipment
• Providers of IT systems and digital platforms
• Facilities, logistics and professional service providers

The majority of our supply chain operates within the UK; however, we recognise that some equipment manufacturers may source components internationally.

Policies relating to slavery and human trafficking

Taking Care operates a zero-tolerance approach to modern slavery and human trafficking. Our commitment is supported by the following policies and controls:

• Slavery and Human Trafficking Statement
• Corporate Responsibility Clause embedded within supplier contracts
• Equality, Diversity and Inclusion Policy
• Whistleblowing Policy, enabling staff to raise concerns confidentially
• Ethical employment practices compliant with UK employment law

These policies are reviewed periodically and communicated to employees and suppliers as appropriate.

Due diligence processes

To mitigate the risk of modern slavery within our business and supply chains, Taking Care undertakes proportionate due diligence, including:

• Risk-based supplier selection and onboarding processes
• Contractual requirements obligating suppliers to comply with applicable labour laws and prohibit forced or child labour
• Requirement for suppliers to formally accept our Corporate Responsibility Clause
• Ongoing contract management reviews focused on compliance risks

Risk assessment and risk management

Taking Care recognises that the greatest potential risk of modern slavery is likely to arise within parts of the wider supply chain, particularly:

• Manufacturing of equipment where production may involve overseas subcontracting
• Third-party logistics or distribution services

We manage and mitigate these risks by:

• Prioritising reputable suppliers and UK-based where possible
• Embedding modern slavery provisions into contracts
• Monitoring supplier performance through a risk-based review approach

To date, no incidents of modern slavery or human trafficking have been identified within our operations or supply chains.

Effectiveness and performance monitoring

Taking Care assesses the effectiveness of its approach through:

• Regular supplier contract reviews and compliance checks
• Monitoring for reported concerns via whistleblowing or management channels
• Review of incidents, complaints or safeguarding alerts that could indicate labour exploitation
• Internal confirmation that no known breaches have occurred during the reporting period

Where risks are identified, corrective actions are implemented and monitored.

Continuous improvement and commitment

Taking Care is committed to continuous improvement in identifying and preventing modern slavery and human trafficking. We will:

• Periodically review and update this statement
• Strengthen supplier assurance processes where appropriate
• Enhance staff training and awareness
• Work collaboratively with partners to promote ethical and responsible supply chains

This statement reflects Taking Care’s commitment to acting with integrity, protecting human rights and operating responsibly across all aspects of our business.

^{Updated February 2026}