Phone Need help? Call us on 0800 085 7371

Taking care of you and your loved ones
Which? Trusted Traders
Approved Service
Free Lifetime <br>Equipment Warranty *
Free Lifetime
Equipment Warranty *
Supporting Age UK's <br>charity work
Supporting Age UK's
charity work
Rated 4.7 out of 5
on TrustPilot

Medical Helpline

Upgrade your personal alarm package for an additional £1.30 per month

Get expert support from our qualified nurses and speak to our trained pharmacists about your pills and prescriptions.

Medical helpline FAQs

Medical helplines for elderly

Speak to our nurses and pharmacists

Put your mind at rest whenever you have a concern about your health or wellbeing. 

You can speak to one of our qualified nurses 24 hours a day, seven days a week. They will be happy to talk to you about any concerns you may have, no matter how big or how small.

Understanding how and when you should take your medication can be confusing. To help you, our trained pharmacists are on hand to answer any questions you might have or to give you more information about your pills and prescriptions.

Add our medical helpline to your personal alarm when you order online.


Medical helpline advice for elderly

What our customers say...

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Medical support and medication information

  • Rest assured every call is in complete confidence.
  • The medical helpline is a free phone number, so you will not be charged for any call you make.
  • The nurses and pharmacists will ask you about your health and any other information they need to know before offering support or information.
  • If you are an existing customer and would like to add our medical helpline to your personal alarm package, give our Customer Services team a call on 0800 085 7371.

Medical helpline FAQs

Elderly medical helplines

Medical helpline features

Qualified nurses available 24/7

Receive help and advice about any health or wellbeing concern you may have, any time night or day.

Pharmacists available every day

Get information about your medication from the comfort of your home.

Unlimited free calls to the helpline

Our medical helpline is a free phone number, so you will not be charged for calls to our nurses or pharmacists.

Backed by AXA PPP healthcare

We’re part of AXA PPP healthcare, a trusted provider of healthcare services for over 82 years.

Why choose our personal alarm service?

Taking Care (PPP Taking Care Ltd) has been providing personal alarm services for more than 30 years. Since 2008 alone, we have helped 170,000 people stay safe in their homes, supporting customers and their families across the UK.

We are the first Which? approved personal alarm provider in the UK and we undergo a stringent annual audit by the Telecare Services Association (TSA), so you can be confident you'll receive the first-class service you deserve.

We are the exclusive provider of the Age UK personal alarm service. Age UK’s aim is to help older people when they need it the most and buying an alarm supports Age UK's charity work.

Unlike other providers, we do not outsource our staff and we have three UK based Emergency Resolution Centres with expertly trained response teams providing a 24-hour monitoring service.

With an average alarm call response time of just 5 seconds, you can be confident of getting help fast. We are committed to being a ‘Dementia-Friendly’ organisation and the Emergency Resolution Centres have a proven track record of supporting people with dementia.

We're part of AXA Health, a leading UK private healthcare company with over 82 years’ experience of providing healthcare products and services.

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