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Speak to our nurses and pharmacists
Put your mind at rest whenever you have a concern about your health or wellbeing.
You can speak to one of our qualified nurses 24 hours a day, seven days a week. They will be happy to talk to you about any concerns you may have, no matter how big or how small.
Understanding how and when you should take your medication can be confusing. To help you, our trained pharmacists are on hand to answer any questions you might have or to give you more information about your pills and prescriptions.
Add our medical helpline to your personal alarm when you order online.
Medical support and medication information
- Rest assured every call is in complete confidence.
- The medical helpline is a free phone number, so you will not be charged for any call you make.
- The nurses and pharmacists will ask you about your health and any other information they need to know before offering support or information.
- If you are an existing customer and would like to add our medical helpline to your personal alarm package, give our Customer Services team a call on 0800 085 7371.
Medical helpline features
Qualified nurses available 24/7
Receive help and advice about any health or wellbeing concern you may have, any time night or day.
Pharmacists available every day
Get information about your medication from the comfort of your home.
Unlimited free calls to the helpline
Our medical helpline is a free phone number, so you will not be charged for calls to our nurses or pharmacists.
Backed by AXA PPP healthcare
We’re part of AXA PPP healthcare, a trusted provider of healthcare services for over 82 years.
Why choose our personal alarm service?
We have over 30 years’ experience of providing personal alarms and every year we help more than 70,000 people remain independent.
We are the only Which? approved personal alarm provider in the UK and we undergo a stringent annual audit by the Telecare Services Association (TSA), so you can be confident you'll receive the first-class service you deserve.
We are the exclusive provider of the Age UK personal alarm service. Age UK’s aim is to help older people when they need it the most and buying an alarm supports Age UK's charity work.
Unlike other providers, we do not outsource our staff and we have three UK based Emergency Resolution Centres with expertly trained response teams providing a 24-hour monitoring service.
With an average alarm call response time of just 5 seconds, you can be confident of getting help fast. We are committed to being a ‘Dementia-Friendly’ organisation and the Emergency Resolution Centres have a proven track record of supporting people with dementia.
We're part of the AXA PPP healthcare group, a leading UK private healthcare company with over 82 years’ experience of providing healthcare products and services.