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Resources and Advice

Helping you and your loved ones live well in later life

DIGITAL SWITCHOVER

Connecting your analogue personal alarm to a broadband router or hub

How to connect your analogue personal alarm to a BT/EE, TalkTalk or Sky broadband router after the digital switchover.

November 16, 2022

BT EE broadband router
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Current customers who have a personal alarm that connects to the traditional analogue phone line should retain their analogue line and not be upgraded to a digital one. This is the recommendation after the major telephone providers signed the Government's Public Switched Telephone Network charter.

If you are a Taking Care customer who has already been upgraded to a digital phone line, we recommend you upgrade to a digital fall alarm or personal alarm. Digital personal alarms are unaffected by the switchover because they do not use a telephone landline. Instead, digital personal alarms have a roaming multi-network SIM that will automatically switch to the strongest available mobile network.

In some instances, your analogue personal alarm may work on a digital phone line but this should be considered an interim measure.

We've produced these videos to help Sky Broadband and TalkTalk Broadband customers connect their analogue In-Home Classic Personal Alarm to their router if their phone lines have been upgraded to new digital lines.

  • You can find more information regarding how to setup and use your personal alarm in our Customer Support area.

 

In-home Classic Personal Alarm (Tunstall)

BT/EE Broadband customers

 

Sky Broadband customers

 

TalkTalk Broadband customers

 


In-home Classic Personal Alarm (Doro)

Sky Broadband customers

 

TalkTalk Broadband customers