One of the big challenges for health and social care services is reducing the cost of avoidable hospital admissions by preventing vulnerable and older people from being admitted to hospital when they don’t need to be and getting them home again quickly when they do need to. With the current global pandemic in mind, it is more important than ever that health services are relieved of the strain of unnecessary or prolonged hospitals visits.
However, in order to prevent readmission or repeat crisis, it is vital that vulnerable people are given the support and adequate home care they need to stay safe and well on their return home from hospital.
It is important to consider both the health and care needs, as well as the emotional needs of a person when trying to ensure they remain safe and well at home. Issues such as fall prevention, necessary home adaptations and the possibility of loneliness and isolation should be addressed so that they don’t become potential causes of readmission to the recently discharged patient.
Home and Well service
As a way of helping you support your patients to stay safe at home, we have introduced our Home and Well service. This is a package of services that help elderly patients cope with a recent hospital discharge and prevent lockdown induced loneliness.
The Home and Well package comprises of our most popular personal alarm with 24 hour monitoring, six weekly well-being calls and access to AXA’s medical and medication information service for the lifetime of the monitoring subscription.
The idea behind the package is that it provides three complimentary services that will offer your patients and their family members reassurance that help is always available once they have left hospital. They will also be able to get their medical queries answered quickly, without having to wait for a doctor’s appointment or callback. If you refer a patient for the Home and well service they will receive:
Six Home & Well calls
We will call your patient once a week for the first six weeks of the service on a preferred date and time. The purpose of these calls is to offer some conversation, the sound of a friendly voice and an ear to listen. We will also signpost them to the appropriate service if required.
Medical Helpline access
Our 24/7 medical helplines enable the patient to speak to a qualified nurse about any health or well-being concerns they may have, helping them to put their mind at rest. The nurses are specialists in conditions such as diabetes, hypertension and heart disease and can also deal with queries in relation to minor injuries and pain management.
Medication Information Service access
Trained pharmacists are on hand to answer any questions your patient might have or to give them more information about their medications and prescriptions. They can respond quickly to queries including side effects, drug interactions and dosage information. They can also provide guidance on treating common ailments and managing pain with over-the-counter remedies.
Referred patients will have the added benefit of six weeks free alarm monitoring, along with a reduced set-up cost.
How to find out more
- Download our Home and Well brochure or refer a patient.
- Read how the Medical Support Helpline benefited Lynn's Mum during lockdown.
- Get in touch to discuss referring a patient or how we can support your healthcare services.
