Which? Trusted Traders
Approved Service
30-Day Money Back
Guarantee
Support icon.
Award winning
24/7 service
Star icon.
Rated Excellent
on TrustPilot

In-Home Monitored Alarm + Smoke Detection

Get 3-months free when you pay annually by Direct Debit.*

All the benefits and features of an in-home personal alarm plus two monitored smoke alarms.

The package includes personal alarm pendant and base unit, two smoke detectors, set-up and installation.

All the benefits and features of an in-home personal alarm plus two monitored smoke alarms.

The package includes personal alarm pendant and base unit, two smoke detectors, set-up and installation.


Select your subscription and package options

Total to pay today
£272.09

For your first year, setup and extras

Prices locked until 2025.

Order before 1st April 2024 to lock your subscription price until 2025.*

  • Cancel anytime
  • No long-term contract
  1. You probably don't need to pay VAT on your personal alarm

    92% of our customers do not need to pay VAT on their personal alarms. You may be exempt from paying VAT if you or the person you are ordering the alarm service for have a condition that requires medication or are registered disabled.

    92% of our customers do not pay VAT on their orders:

    You may not need to pay VAT if you, or the person you are buying the alarm for:

    • Has a condition that requires medication
    • Is registered disabled
  2. Would you like to pay for the subscription monthly or annually?

    Get 3-months free in the first year when you pay annually by Direct Debit and save £56.97 (£68.36 including VAT)*

    Get 3-months free when you pay annually by Direct Debit.*

  3. Installation is included at no extra cost

    We will install and test the alarms so you can be confident the alarm system will work in an emergency. We will call you to arrange a suitable time for the installation.

  4. Automatically detect changes in daily activity?

    Eligible for VAT exemption

    Taking Care Sense add-on

    Add Taking Care Sense for the equivalent of just £2.65 per week.

    Taking Care Sense discreetly monitors daily patterns of behaviour and alerts our Emergency Resolution team when activity levels change. You must have at least one person who is a nominated contact to use Taking Care Sense. Learn more

  5. Do you require a Key Safe?

    Ineligible for VAT exemption

    Key Safe

    With a key safe, there is always a way to get help to you in an emergency. Unlike personal alarms, key safes are not eligible for VAT exemption. Find out more about key safes.

Total to pay today

£272.09

Including VAT of £0.00

Purple tick icon. No VAT payable on your alarm

Ongoing annual subscription of due after the first year.

(Including VAT of £0.00)


Package Summary

In-Home Monitored Alarm + Smoke Detection
  • Set-up cost
    £253.10
    Includes setting up your account and registering you as a customer.
  • Ongoing monthly subscription £18.99
  • 3-months free £56.97
  • Installation service included
    Free
    Installation included in your set-up at no extra cost.
Optional extras:
    • TOTAL £272.09

    Frequently asked questions

    • What does the set-up cost include?

      The set-up cost includes setting up your account and registering you as a customer. We will also install and test the smoke detectors and personal alarm for you.

    • How long do the smoke detector batteries last?

      The smoke detectors have a battery life of 10 years. They perform a regular self test and alert our Emergency Resolution Team if the battery is low. This means there is no need to worry about the battery running out and you not knowing.

      The smoke detector battery cannot be replaced, there is two year warranty on smoke alarms and batteries. After 2 years we can replace the smoke detector for a £99 fee (£118.80 including VAT).

    • What is included in the package?

      The smoke detection package includes an in-home personal alarm pendant and alarm unit, two smoke detectors, set-up and installation. The one-off cost includes the first subscription payment, registration with our Emergency Resolution Team, installation and testing. 

      We will call you to arrange a suitable time and date for the installation. 

      The smoke detectors have a two year manufacturer warranty. The personal alarm has a lifetime warranty. 

    • What is covered by the personal alarm lifetime warranty?

      The personal alarm lifetime warranty covers the personal alarm pendant and base unit. If your personal alarm pendant or base unit develops a fault or stops working at any time whilst you are a customer, we will either repair or replace the equipment for you. If the pendant alarm battery needs replacing, then we'll change that too. There is no charge for this service. The smoke detectors have a two year manufacturer warranty. 

    • Does the smoke detector require wiring?

      There is no electrical work or wiring required. The smoke detectors automatically send a remote call to the personal alarm base unit which then calls the Emergency Resolution Team. 

    • How do I set up the smoke detectors?

      An experienced Telecare Consultant will set everything up for you, test your alarm and show you how everything works. We will be in touch to arrange a suitable time and date that works best for you. There is no self installation option available because we need to test the smoke detectors so we know they will work in an emergency.

    • Do I need a telephone landline to use the smoke detector package?

      Yes, the alarm base unit connects to a telephone landline and uses this to call our Emergency Resolution Team.

    • What happens when smoke is detected?

      Our Emergency Resolution Team will be alerted automatically if the smoke detector detects smoke. The Emergency Resolution team will call the alarm customer to confirm the situation. If there is a fire, or if they cannot speak to the alarm customer, they will call the Fire Service immediately. 

    • What happens when I press my personal alarm button?

      When the personal alarm button on the pendant is pressed you will be quickly connected to our 24-hour Emergency Resolution team. The alarm monitoring team will know who you are and where you are calling from so they can direct help to you even if you are unable to speak. 

      The Emergency Resolution team will get help to resolve any emergency, such as falls, cold callers or intruders by calling your emergency contacts or the emergency services. 

    • What does the subscription cover?

      The subscription includes 24-hour monitoring by our Emergency Resolution team. We have three UK based Emergency Resolution Centres, so you can be confident that alarm calls will be answered any time of the day or night, 365 days of the year. You can make unlimited alarm calls in the event of any emergency. 

    • Can I use the personal alarm in the garden?

      Yes, it works up to 75 metres from the alarm base unit so you can go about your daily life knowing you can get support if it is needed. As part of the set-up process, we will ask you to test your alarm from different locations so you are confident of getting help around your home.

    • How do I set-up the Direct Debit subscription?

      You can set-up the Direct Debit when you order online. Either choose to pay the set-up cost and first subscription payment by debit/credit card and complete the Direct Debit instruction later. Or you can choose to include the set-up cost in your first Direct Debit payment.

      You’ll be asked to complete the Direct Debit instruction form once you have submitted your order online. Your confirmation email will also include a link to the Direct Debit form in case you, or the person paying the Direct Debit, are unable to complete the form immediately.

      If ordering by telephone then the Direct Debit instruction will be set-up over the phone with you by one of our sales advisors.

    • What if I want to pay the set-up costs and someone else pay the subscription?

      No problem! Many of our customers order on behalf of family members who want to pay the subscription themselves. Simply pay by debit/credit card online for the set-up and first subscription payment. Your confirmation email will include a link to the Direct Debit instruction. The person who will be paying the subscription can use this link to complete the Direct Debit instruction or call our Customer Services team, 9am – 5pm Monday to Friday on 0800 085 7371.

    • How do I provide you with the details of my emergency contacts?

      If you order online or by telephone and provide an email address, you will receive an order confirmation email with a link to an online account setup form. If you do not have an email address, you can complete and return the form included in your welcome pack.

      Please return either form so that we have the following details available in case an emergency alarm call is made:

      Emergency contacts – so we know whom to contact in an emergency, please provide the names, addresses and phone numbers of family, friends or neighbours. We will also ask if your contacts are keyholders that can access your home in an emergency.

      Medical details – so we can arrange the most appropriate help in an emergency, please provide details of any medical conditions.

      Key safe – if you have a key safe, let us know the code and location so we can get help to you in an emergency.

      If you prefer, you can provide this information by calling Customer Services on 0800 023 4301, Monday – Friday, 9am – 5pm.

    • Do I own the equipment?

      The equipment is rented from us for the duration of your contract. This means that if the equipment develops a fault, we will repair or replace it free of charge. When you no longer require our service, we will provide a freepost Royal Mail return collection bag to make it as easy as possible to return the equipment.

    What our customers say...