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Supporting Home Instead Senior Care
Our 24/7 personal alarm service provides extra reassurance for Home Instead clients. It's comforting to know that when Home Instead aren't with you or your loved ones, we are.
If something happens and assistance is needed, our highly trained response team are just the touch of a button away.
Working in partnership to provide home care
Home Instead has been at the forefront of specialised home care for the elderly for over 24 years. Their home care services include home help, companionship, personal care and dementia care.
Home Instead's caregivers are expertly trained to support older people and their families enabling them to live independently and happily at home in comfortable and familiar surroundings.
Taking Care provide a personal alarm service and medical helplines*** to provide extra reassurance that you can get help when your Home Instead caregiver is not with you.
We share the same goals and values as Home Instead and enjoy a first-class reputation in supporting people to live safely and independently.
In fact, 100% of our personal alarm users say they are satisfied with the service. 99% of our customers say they like the security of knowing someone is always there. *
Providing reassurance and 24 hour support
Our personal alarm service can be a real lifesaver to people of all ages and all walks of life.
If something happens anytime, night or day, and a Home Instead client needs assistance, our highly trained response team can be contacted using the personal alarm.
- Our personal alarm can be worn as a pendant or wristband. When the alarm button is pressed, it quickly connects to our UK response centre.
- The response team will try and speak with the alarm holder over the alarm’s speaker to assess the situation.
- They will provide help and advice or contact the nominated keyholders or the emergency services if required.
- 98.5% of calls are answered within 60 seconds so you can be confident that help is available.
We support over 70,000 people and have been providing personal alarm services for over 30 years. We are audited annually by the Telecare Services Association, so you can be sure of first class support.
Expert support with medical helplines***
Home Instead clients can also receive expert support from our qualified nurses and trained pharmacists.
- Put your mind at rest whenever you have a concern about your health or wellbeing. Speak to one of our qualified nurses 24 hours a day, seven days a week.
- Understanding how and why you should take medication can be confusing. Our pharmacists are on hand to answer questions and explain more about pills and prescriptions.
Calls are free to our medical helpline service and are in complete confidence.
Trusted by Home Instead
Home Instead trust Taking Care to provide support and assistance when their caregivers cannot be there.
Rebecca Abbott, General Manager at Home Instead Senior Care (Wetherby and North Leeds) explains:
"Home Instead Wetherby have developed a good working relationship with Taking Care. Through the security the personal alarms provide, it gives me and the families great confidence that clients will be safe when the caregivers are not present."
John James, Managing Director of Home Instead Senior Care (Fareham and Gosport), describes the support Taking Care provided to one of their clients:
"We support a husband and wife who both have dementia. The wife had a history of falls and given her and her husband’s dementia, we were having difficultly monitoring and understanding the causes."
"We put in place Taking Care's personal alarm and fall detector and were then able to monitor the times of falls, where they were occurring and why. We reduced the number of falls significantly. A move into residential care for the husband and wife was prevented with healthcare professionals and the family reassured that they were as safe as possible."
"Without that solution the clients could not have remained at home, which everyone agreed was in their best interests."
How to order your personal alarm package
To order the Home Instead personal alarm and medical helpline service, please call us on 0800 085 8029.
| One-off registration fee | £69** |
| Subscription | £3.46 per week ** |
| Self-Connect | No charge |
| Delivery | Free delivery |
Our personal alarm units are easy to set-up or our Telecare Consultants can connect the alarm unit in your home on your behalf for a one-off cost of £99 **
We are happy to help or answer any queries you may have call 0800 085 8029 or email homeinstead@ppptakingcare.co.uk
Add sensors to protect you and your home
For an additional cost, you can enhance your package with our monitored sensors. Each sensor connects to the personal alarm unit and alerts our response team if an issue is detected. The sensors are ideal if you are a little forgetful, are worried about having a fall or simply want extra reassurance.
We can also provide a key safe to securely store a spare door key for emergencies.
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* Customer research, October 2017.
** If you, or the person who you are purchasing the alarm service for, are chronically sick or disabled then you may not have to pay VAT on your personal alarm service. Price excludes VAT which will be added at 20% where the customer is not eligible for zero rating.
*** The Medical Support Line and Medication Information Service are offered by Taking Care (PPP Taking Care Ltd) and provided by AXA Health.