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How To Set-up Your Landline Free Fall Alarm

When you order a landline free falls alarm, we will send you a brochure with full instructions and diagrams for you to follow.

You can also download a PDF version of the Fall Alarm brochure here.


Step one

Choosing where to put your alarm unit

GSM alarm base unit

It’s important to choose the right place for your alarm unit. It should be next to a plug socket, and somewhere you can get good mobile phone coverage. That’s because the unit uses the same technology as a mobile phone – even though it stays in one place.

Be sure to choose somewhere where you can easily hear the unit’s loudspeaker and see the buttons. Keep it away from the TV (too noisy) or the bathroom (to keep it dry).


Step two

Turning on the power


Diagram showing GSM base unit connected to power supply

  • Ensure the mains power is switched OFF
  • Plug the power adapter A and connect it to the socket labelled DC
  • Switch the mains power ON

    Note: Only use with the power adapter supplied with the alarm unit.


    Step three

    Checking the signal

    Checking signal on base unit

    There’s no need to press any buttons on top. With the power ON, you will see a light on the unit that shows the strength of the signal. It’s white at first, but after 20 seconds or so it picks up a signal and changes colour.


    Ideally the light will go yellow/green or dark green, showing you have a good signal. If it goes red, that means the signal is weak. So you should find a better place for the alarm unit.


    If that happens, turn OFF the power and remove the lead. The alarm unit will stay turned on and say, "Warning, no mains power". You can then move to a new place and repeat the above, until you get the yellow or green light.

    When you’re trying to find a good signal, allow at least 20 seconds for the unit to pick it up.


    Step four

    Test the alarm unit and fall detector

    • Activate and test your unit by pressing the red button on the alarm unit. This will generate a call through to the Emergency Resolution Centre.
    • When the operator answers, let them know that you have just installed the alarm unit. The operator will welcome you to the service and check they have your correct contact details.
    • They will then guide you through the simple 2 step testing process.
    • Our Emergency Resolution Centre operator will ask you to test the pendant from the furthest point in your home and also from the garden if you have one. The pendant should work up to 75m away from the alarm unit.

    Fall detector pendant

    • The operator will guide you through testing at several spots in your home. You will need to press the fall detector button each time, then return to the unit to speak to the operator.
    • Once you have completed your final fall detector range test the operator will finish the call.