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Taking care of you and your loved ones
Which? Trusted Traders
Approved Service
Personal alarm<br>warranty included
Personal alarm
warranty included
Award winning<br>24/7 service
Award winning
24/7 service
Rated 4.7 out of 5
on TrustPilot
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Dementia Locate FAQs

  • Who supplies the Dementia Locate GPS tracker?

    The Dementia Locate is available from our partner, Mindme. To order please call Mindme on 0800 292 2901 or visit The monitoring service is provided by one of our Emergency Resolution Centres.

  • Do I need to pay for the SIM card costs?

    No, all ongoing costs are including in the subscription. This includes the 24/7 monitoring and a multi-network SIM chip. A charging unit is also included. The Dementia Locate can even be used throughout the European Union at no additional subscription cost.

  • Do you provide specialist support for customers living with dementia or Alzheimer's disease?

    Our 24 hour Emergency Resolution Centres are staffed by highly trained operators who understand the challenges of caring for people with dementia or mental impairment. They have a proven track record of finding people with dementia.

    Taking Care are committed to being a 'Dementia Friendly' company and we are a member of the Exeter Dementia Action Alliance. We have a dementia staff training programme and our own Dementia Champions.

  • Who can use the Dementia Locate?

    The Dementia Locate is designed to find people who are living with dementia, Alzheimer's or have learning difficulties and may wander but can be used by anyone who may need 24/7 support. The design is simple, with no confusing flashing lights or buttons to press.

  • How accurate is the GPS tracking?

    The Dementia Locate is accurate to around 10 metres and updated every 4 minutes so our Emergency Resolution Centre will be able to accurately locate the GPS device.

  • What size is the Dementia Locate?

    The Dementia Locate is small and lightweight and can be carried in a pocket, as a key fob, worn as a pendant or put in a bag. The GPS tracker measures 60mm x 44mm (at the widest point) x 14mm and weighs just 40 grams.

  • How do family members view the location of the GPS tracker?

    You can view the current GPS device location and location history through a secure website. Mindme will provide access to this web site after you have ordered the Dementia Locate.

  • How long does the battery last?

    The device will operate up to 48 hours. It is easy to charge using the simple ‘drop in’ charging unit provided. A warning email can be sent when the battery is down to 10% capacity.

  • Do I need to pay VAT?

    94% of customers do not need to pay VAT on their orders, including installation. If you, or the person who you are purchasing the alarm service for, have a condition that requires regular medication such as arthritis, diabetes, or high blood pressure, or are registered disabled, you may qualify for VAT exemption. Check our VAT exempt guide for advice.