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Personal alarms for safety and independence

Welcome to Taking Care’s Hub

Our hub is designed to streamline communication and ensure that key updates are managed efficiently. Whether you are notifying us of changes, submitting requests or updating essential details, this hub provides centralised and user-friendly access to everything you may need whilst working with us. 

Submit your updates with ease

Simply submit your update using the relevant form below and our team will take care of the rest.

New installation / resident information

Notify us of a new installation / resident or any changes to your existing residents.

Scheme access information

Let us know of any changes to access information, such as key safes, burglar alarms and temporary access.

Absence form

Absence notification

Inform us if a service user, professional contact or personal contact is away.

Change in procedure

Notify us of a change in procedure.

Have an enquiry or request?

Use the forms below to submit your request or general enquiry.

Request for print or report

Request call history, client or scheme prints or other reports.

Archive request

Archive request

Use this form to submit an archive request.

Telephone change

For all other enquiries

If your enquiry is not covered by our other forms, please use this form.

Other useful documents

Explore our essential documents to stay informed and prepared:

Complaints procedure

Learn how to raise and resolve complaints with us efficiently.

Serious incident escalation procedure framework

Understand our response to significant events that may impact our operations and services.

Service user icon

Service user leaflet - Taking Care

Access a helpful template to print and distribute to your service users.

These documents provide valuable insights and guidelines for seamless communication and service excellence.

Any questions?

If you need further assistance, please feel free to reach out to our Corporate Administration team via email at contact@ppptakingcare.co.uk or call 0330 123 5379.

Our team is available 9am - 5pm, Monday to Friday (excluding Bank Holidays) and will be happy to help you.