TSA

Taking Care pass TSA Quality Standards Framework (QSF) audit with outstanding results

We are pleased to inform you that Taking Care has once again achieved full accreditation for our monitoring services under the TSA Quality Standards Framework (QSF), following an annual multi-site corporate audit.

August 01, 2023

Advisor attending customer calls

Taking Care are delighted to announce that once again after an annual multi-site corporate audit we have received full accreditation against the TSA Quality Standards Framework (QSF) for our monitoring services. We passed the audit in June 2023 with exceptional results, with the auditor describing Taking Care as “market leader” and “exemplar”.

We are exceptionally proud of the services we provide, and these outstanding results are a true reflection of our commitment across the whole business to consistently deliver high standards of care with our service.

Some of the highlights of positive feedback from the auditors include:

Placing our loved one customer at the heart of everything we do.

“From the outset it was evident that Taking Care is focused on ensuring the customer is at the centre of everything they do and that they persistently strive to provide service excellence through strong governance; good communication; continuous improvement; transparency and collaboration with customers, colleagues and partners.” QSF independent auditor


Excellent policy and procedures and business continuity management.

“Excellent examples of policy and procedures which are structured, regularly reviewed and communicated.”

“Exceptional business continuity management and information governance protocols.”


Efficient management and innovative approach to recruitment.

“Innovative approach to recruitment – with many examples of good practice in learning and development from front line to the leadership team.”

“Taking Care is efficiently managed; provides effective outcomes for individuals; operates within a modern and progressive business environment; embeds quality and strives to continually improve and innovate.” QSF independent auditor

“There is a strong cohesive leadership within the Management Team, who have a proactive approach to quality assurance and have achieved ISO9001 and ISO27001 demonstrating their commitment to providing a quality and safe service.”


We understand social care and Technology Enabled Care

Taking Care is passionate about the role that Technology Enabled Care (TEC) will play in the future of social care, and we understand how it is instrumental in allowing individuals to live independently in their own homes for longer.

At the heart of our organisation are our Emergency Resolution Centres, providing around-the-clock support. They are one of the major reasons why our range of personal alarms offer true peace of mind to many older and vulnerable people and their loved ones. We provide an exemplary level of quality and safety which is why we invest in the best TEC solutions and develop our teams of specialist Emergency Resolution Centre operators to support with that. We are very proud to have received such positive feedback and full QSF accreditation again this year.


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