How Taking Care are preparing for the digital switchover

With the digital switchover drawing ever closer, we're helping customers navigate the change and ensure they continue to provide an uninterrupted service.

June 16, 2021

Digital telecare equipment

One of the important issues we are focusing on with our customers is how they prepare for the digital shift. Whilst analogue devices are still very much the mainstream, some areas are migrating to digital as soon as June 2021, so it is vital plans are put in place to manage the changes and ensure the continued safety of Technology Enabled Care (TEC) service users.


What this means for Technology Enabled Care

With the digital shift, the modern TEC market is moving beyond reactive services and towards greater innovation and smart preventative services.

We have seen this change coming and have continually been widening the choices that we offer our customers, from wearable alarms and smart home solutions, to using their own devices in combination with our monitoring services.

It is estimated that over the next few years, possibly as soon as 2023, analogue telephony services will be switched off as the UK’s telecommunications infrastructure is upgraded to digital connectivity.

We are equipment agnostic and therefore can offer unbiased, informed advice and a wide range of options to cater for all budgets and requirements.

Digital migration is at the forefront of our plans. In preparation for the shift, we have undertaken our own independent reviews and engaged with the TSA, manufacturers, Ofcom and telecoms providers.

Our broad approach helps us understand which devices will perform best during the digital transition period and beyond.


Have you got a Digital Transformation Plan?

We are working with our customers to prepare bespoke Digital Transformation Plans (DTP) and provide support through our experienced technical teams. As part of our DTPs we review everything from innovation through to end-to-end testing of digital TEC equipment.

We look at ensuring the necessary protocols and procedures are in place to manage the process smoothly and to ensure our customers have the freedom to choose the equipment most appropriate for their service users.

In addition, we are working alongside our wider support networks to be more creative in signposting people to services dedicated to promoting wellbeing and reducing the demand on health and social care services.

Are you ready?

We are, and we can help you overcome the challenges and manage the risks. Get in touch about planning for the digital switchover.

Contact us


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