Digital switchover resources and advice

BT have announced that by 2027 all analogue phone lines will be replaced with digital ones.

Current customers who have a personal alarm that connects to the traditional analogue phone line should retain their analogue line and not be upgraded to a digital one. This is the recommendation after the major telephone providers signed the Government's Public Switched Telephone Network charter.

If you are a Taking Care customer who has already been upgraded to a digital phone line, we recommend you upgrade to a digital personal alarm. Digital personal alarms are unaffected by the switchover because they do not use a telephone landline. Instead, digital personal alarms have a roaming multi-network SIM that will automatically switch to the strongest available mobile network.

In some instances, your analogue personal alarm may work on a digital phone line but this should be considered an interim measure.

Read our articles and guides to find out more about the digital switchover and what it means for personal alarms.

Taking Care personal alarms have been tested for compatibility with the new BT Digital Voice product.