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Personal alarm<br>warranty included
Personal alarm
warranty included
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24/7 service
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How To Set-up Your In-Home Classic Personal Alarm (No Landline)

When you order In-Home Classic Personal Alarm (No Landline), we will send you a user guide with full instructions and diagrams for you to follow.

You can also download a PDF version of the personal alarm user guide here.


Step one

Choosing where to put your alarm unit

Base unit

Choosing the right place for your alarm unit is important; it should be placed next to a plug socket and somewhere you can get good mobile phone coverage. This is because the unit uses the same technology as a mobile phone - even though it stays in one place.

Be sure to choose somewhere where you can easily hear the unit’s loudspeaker and see the buttons. Keep it away from the TV (too noisy) or the bathroom (to keep it dry).


Step two

Turning on the power

Connecting power

  • Ensure the mains power is switched OFF
  • Plug the power adapter A and connect it to the socket labelled DC
  • Switch the mains power ON

    Note: Only use with the power adapter supplied with the alarm unit.


    Step three

    Checking the signal

    Testing signal

    There’s no need to press any buttons on top. With the power ON, you will see a light on the unit that shows the strength of the signal. It’s white at first, but after 20 seconds or so it picks up a signal and changes colour.

    Ideally the light will go yellow/green or dark green, showing you have a good signal. If it goes red, that means the signal is weak and therefore you should move the alarm unit to a difference place.

    If you need to move the unit, turn OFF the power and remove the lead. The alarm unit will stay turned on and say, "Warning, no mains power". You can then move to a new place and repeat the above, until you get the yellow or green light.

    Please note that the unit needs at least 20 seconds in one place to register a new signal.


    Step four

    Test the alarm unit and pendant

    Testing the unit

    • Wait for 10 minutes. Then activate and test your unit by pressing the red button on the alarm unit. This will generate a call through to the Emergency Resolution team.
    • When the operator answers, you will hear them respond via the speaker on the alarm unit. Let them know that you have just installed the alarm unit. The operator will welcome you to the service and check they have your correct contact details.
    • They will then guide you through the testing process. The testing works out the range of the unit in your home and garden and identifies any blackspots. The alarm pendant should work up to 75m away from the unit.

      Testing the pendant

      • The operator will guide you through testing at several spots in your home. You will need to press the alarm pendant button each time, then return to the unit to speak to the operator.
      • Once you have completed your final alarm pendant test the operator will thank you and finish the call.