Laura has been working with us for nearly 4 years, starting as a Customer Services Advisor and now progressing to Sales Team Leader.
She loves to support customers to keep themselves or their loved ones safe. Laura’s experience in Customer Services helps her deliver exceptional support, ensuring Taking Care customers receive the best solutions for their needs.
We asked Laura to share what it is like to work at Taking Care.
If I had to describe our workplace in one word it would be 'family'.
Laura Walton, Sales Team Leader
What is a typical day for you at Taking Care?
A typical day for me can vary between answering calls and talking with our customers, to helping my team of sales advisors by offering them support and coaching throughout the day. I also work closely with other areas of the business to ensure we maintain a high-quality service for our customers.
What do you love about your job?
I love that no two days of my job are the same. Every phone call or email I handle is different. My favourite value of Taking Care is ‘One Team’ because we truly are one team. Regardless of the department we work in, we all support each other and help each other out where possible.
How does your job benefit customers?
I am at the start of a customer’s journey with Taking Care. I enjoy having meaningful conversations with our customers and their families to ensure we are recommending the most suitable emergency alarms for their needs.
The right alarm gives our customers the peace of mind to continue enjoying life at home or venture out confidently, knowing we are just a call away in an emergency.
What do you find most challenging and rewarding about your role?
Throughout my time in Customer Services, I was part of the complaints team, which was both challenging and rewarding. Investigating and resolving complaints was a delicate balance, but it gave me immense satisfaction knowing I had helped resolve issues to the customer’s satisfaction.
The relief from the customer is always rewarding and the customer always feels better for it.
Do you remember your first day at Taking Care?
I remember my first day very well. Starting here was a HUGE step out of my comfort zone so I remember being terrified! Everyone that was working in the office was so friendly and helpful though and made my first day a breeze!
Taking Care is like one big work family with everyone being so caring and supportive. We also look after our customers in the way we would wish for our family to be treated.
I have become much more confident since working here. Everyone is just as lovely today as they were on my first day, I wouldn’t be where I am now without them!
What do you love to do aside from work?
When I’m not at work, I’m usually spending time with family or building Lego. I also enjoy relaxing and binge-watching a new TV series or film when I have some downtime.
Working at Taking Care
If you would like to find out more about what it's like to work at Taking Care, you can watch our video below or see the latest job vacancies on our Career pages.
