Landline Digital Switchover

Information for customers of Age Co, Age UK and Taking Care Personal Alarms

Taking Care understands that changes like the landline digital switchover can cause concern. We want to reassure you that we've been working hard to ensure a smooth transition for our customers.

Taking Care is a trusted provider of telecare services, with over 100,000 customers across the UK. We are proud to be an Age UK partner, and a Which? Approved service, reflecting our commitment to quality and reliability.

Landline connected alarms – how we’re supporting you

How do I know if I have a landline alarm?

If your personal alarm has a base unit that plugs into a telephone wall socket, then you have a landline alarm.

✅ No action needed right now: Your alarm will continue to provide you with 24/7 support.

Tested by Taking Care: We have tested our landline connected alarms for compatibility with the digital switchover changes. We are also closely monitoring the situation as the switchover progresses.

For total peace of mind, existing customers can upgrade to the latest digital alarm for a discounted price – ensuring you do not need to do anything in the future and your service will continue uninterrupted, providing you with 24/7 support.

Upgrade to a digital alarm

Digital Alarm - no action needed

If your personal alarm doesn’t have a base unit that plugs into a telephone wall socket, it means you have a digital alarm.

Your digital alarm from Taking Care is designed to work independently of the traditional phone network.

It uses a SIM card to communicate, meaning it's unaffected by the phone line switchover and any future network changes. Your service will continue uninterrupted, providing you with 24/7 support.

Your digital personal alarm is future proof and fully compatible with the digital switchover changes. You do not need to contact us or take any action.

Beware of scams

Unfortunately, the digital switchover is creating an opportunity for criminals to exploit personal alarm customers.

We will never call and ask for payment or personal details to keep your personal alarm service running after the digital switchover.

You can protect yourself from scams by remembering these three simple steps.

Three steps to be scam safe

1. Stop

Take a moment to stop and think before sharing personal information.

2. Challenge

You should never feel rushed or pressured into making a decision.

3. Protect

If you think you’ve been a victim of a scam report it to Action Fraud by calling 0300 123 2040.

Still not sure what type of alarm you have?

Here are some examples of our landline and digital alarms to help you identify the type of device you have.

Landline connected alarms
In-home digital alarms
Out-and-about digital alarms

Landline connected alarms

✅ No action needed right now: Your alarm will continue to provide you with 24/7 support.

However, for total peace of mind, existing customers can upgrade to the latest digital alarm for a discounted price

Upgrade your landline alarm

In-home digital alarms

Digital alarms

Your digital personal alarm is future proof and fully compatible with the digital switchover changes. You do not need to contact us or take any action.

Out-and-about digital alarms

Your digital personal alarm is future proof and fully compatible with the digital switchover changes. You do not need to contact us or take any action.

Over 250,000 happy customers since 2008. Rated Excellent on .

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Media enquiries

If you’re a member of the media and would like to speak to someone from our team about the Digital Switchover, please do get in touch with us via marketing.team@ppptakingcare.co.uk.

media and press

Please only use this email address for media enquiries. Anyone requiring information on a product or purchase can email enquiries@ppptakingcare.co.uk.