Taking Care are proud to announce it has extended its partnership with Brain in Hand for a further four years, following a successful three-year collaboration providing 24/7 On Demand Support for Brain in Hand’s digital support app.
Brain in Hand helps autistic and ADHD people achieve more. Its innovative digital support system combines intuitive, personalised mobile and web software with human support. This gives users easy access to strategies that work for them – whenever and wherever they’re needed – helping people stay connected to supporters and live more confidently and independently.
Living with autism, ADHD or mental health challenges can be difficult, but the right network of support can make a genuine difference to a person’s everyday life and confidence in independent living.
Louise Morpeth, Chief Executive at Brain in Hand, said:
We’re absolutely thrilled to be continuing our partnership with Taking Care for another four years! Their around-the-clock support is a vital part of our offer, giving users the confidence that help is always just a call/message away – any time, any day. Together, we’re excited to keep empowering people to find their next step and carry on with their day feeling supported and reassured.
Taking Care is one of the UK’s largest providers of personal alarms and monitoring services. We provide around-the-clock Technology Enabled Care services to over 150,000 people across the UK, helping them to remain safe and independent in the homes they love for longer.
A shared commitment to wellbeing
At Taking Care, we recognise how essential mental wellbeing is – both for our customers and our staff. We provide digital tools to help colleagues manage their own mental health and many team members are trained as Mental Health First Aiders. A culture of compassion and care underpins everything we do. We know that in order to provide exceptional, sometimes lifesaving support, our staff need to feel supported too. With over 35 years’ experience of delivering technology enabled care monitoring, Taking Care is well placed to diversify its service through this growing partnership. We are proud to hold Investors in People Gold and to be accredited as a Carer Confident employer.
Specialist training to deliver person-centred support
Taking Care’s Emergency Resolution Team has dedicated call operatives fully trained in the Brain in Hand approach. Staff learn about the diverse needs of Brain in Hand users, how to tailor responses sensitively and how to handle safeguarding concerns effectively. Already skilled in responding quickly and decisively during emergencies, our team has expanded its expertise to deliver support that is person-centred, non-directive and empathetic. Ongoing training and support from our in-house training team ensures that staff provide the highest possible standard of care to Brain in Hand users.
Support when it matters most
Within the Brain in Hand app, users can access additional help using a 5-point check in. Pressing a red light, pressing amber three times or pressing the lifering, triggers an alert to Taking Care’s Emergency Resolution Team. We then respond via the user’s preferred method – phone call, text or email – to help them regain control, apply the coping strategies that work for them and continue their day. Sometimes, users simply need reassurance to feel better about a situation.
Common scenarios for triggering alerts include travelling to and from places, preparing for lectures, exams or a meeting, or organising daily activities – but every user’s needs are unique.
Steve Gates, Managing Director at Taking Care said:
We’re genuinely honoured to be continuing our partnership with Brain in Hand and to be part of the invaluable support they provide to their customers. This partnership is absolutely in line with Taking Care’s vision as an organisation and allows us to further demonstrate how, by working together, we can enable people to become more confident and independent.
A Taking Care Emergency Resolution Team call operator added:
Being there for Brain in Hand users, day or night, is deeply meaningful to me. When someone reaches out in a moment of overwhelm, I’m not just answering a call – I’m offering calm, reassurance and a voice that says they are not alone. Supporting people when they need it most is why I do this job.”
