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About Taking Care



We help over 70,000 customers a year to live independently and safely in their own homes.

With three UK based Emergency Resolution Centres providing a specialist 24-hour monitoring service, you can be confident that you and your loved ones will receive the support your family deserves.

Our caring team can coordinate help to resolve any emergency, such as falls, cold callers, intruders or fires.

With an average alarm call response time of just 6.2 seconds, appropriate help can quickly be coordinated, providing peace of mind and security that help is available when it is needed most. ^*

^{Did you know...}

• We were voted Best Elderly Personal Alarm Specialist in the GHP Social Care Awards 2022.
• We're the largest private personal alarm provider in the UK.
• We are endorsed as a Which? Trusted Trader Approved Service, and we are the first Approved Service for the installation and servicing of personal alarms in the UK.
• We have over 30 years' experience of providing telecare and personal alarm services.
• We are part of AXA Health group of companies.

 

Rated ‘Excellent’ on TrustPilot, 4.7 out of 5 **

At the heart of our monitoring service are the Emergency Resolution Centre team. Chosen for their caring and compassionate nature, the team are trained to support older adults and the vulnerable.

We are committed to being a ‘Dementia-Friendly’ organisation and the Emergency Resolution Centres have a proven track record of finding people with dementia.

We are ISO 9001 accredited and a certified member of the Telecare Services Association. Each year we undergo a stringent audit by the TSA so you can be confident that you and your family will receive the service you deserve.

We are trusted to provide telecare services for several local authorities and leading housing provider Stonewater. In March 2019 took over the running and management of Chichester Careline from Chichester District Council.

 

^{* December 2019 Emergency Resolution Centre call statistics
** TrustPilot score from February 2021.}