Need help? Call us on 0800 085 7371
Our Emergency Resolution Team is one of the major reasons why our range of personal alarms offer true peace of mind to many older and vulnerable people and their loved ones.
We don't just respond, we resolve.
We understand how important our monitoring service is in an emergency and answer alarm calls quicker than many other providers, and faster than 999 calls*.
Unlike some other personal alarm providers who might just answer your emergency calls, we're committed to resolving them.
We'll get help for you in an emergency and keep in touch until the emergency is resolved.
At the heart of everything we do is supporting adults to remain independent for longer and offering peace of mind to those who love them most.
We strongly believe that this can't be done effectively by simply answering calls and pushing buttons but doing everything we can to ensure that our customers and loved ones feel confident and safe using our monitored services.
When you join our service, we ask you to share with us any relevant medical information so we can provide the best service in an emergency.
We're committed to supporting your independence. We offer preventative and home monitoring solutions that continue to support you as your needs change.
Our customers benefit from free delivery with lifetime warranty and repair on rented alarms. Unlike some personal alarm providers, there are no hidden charges or extra expenses.
Meet Helen, one of our Customer Sales Advisors who helps our customers choose the most suitable personal alarm.
Helen has been working with us for over a year in the Customer Sales team.
She loves to connect with customers and provide them with a solution to keep themselves or their loved ones safe. Helen also loves to go wild swimming.
We asked Helen to share what it is like to work at Taking Care. Read what she has to say.
Hanna is one of our Emergency Resolution Operators and provides assistance to our customers in times of need.
Hanna has been working with us for almost two years and describes what it is like to be part of the Taking Care team.
Like all our Emergency Resolution Operators, Hanna has received specialist training so she can support our customers no matter what the emergency. Hanna previously worked in the medical industry and this experience helps her when liaising with the ambulance services to resolve emergencies.
Read more about our staff and customer experiences in our Resources and Advice web pages.
Being part of AXA Health shows that we are a trusted and reputable personal alarm service provider with a long heritage of providing healthcare products and services.
We are committed to the Which? Trusted Traders code of conduct and are regularly assessed to ensure we continue to meet the high standards of the Which? Trusted Traders consumer association.
We have been awarded Best Elderly Personal Alarm Specialist in the Social Care Awards for two consecutive years in 2021 and 2022. We’re delighted with the award because it recognises those who go that extra mile to help and protect vulnerable members of society.
We have a proven track record of supporting customers living with dementia and our Emergency Resolution Team undergo dementia-awareness training. Coaching support from experienced managers and the Advanced Safeguarding Team provides invaluable support for customers.
We are members of the industry body Telecare Services Association (TSA) and undergo a stringent audit every year. We have achieved the TSA Quality Standards Framework, demonstrating safety and quality.
We are trusted by local government and housing associations to provide their alarm monitoring services. One of the reasons charities like Age UK choose to work with Taking Care is that our teams have a high level of empathy.
Over 250,000 happy customers since 2008.
Rated Excellent on
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When a customers calls or alerts us, we know that they may be injured, frightened or confused and in need of help or reassurance.
We are dedicated to answering our customer's personal alarm alerts and calls as quickly as possible because we understand just how important it is that people get the right assistance promptly.
While many people in an emergency may rely on a mobile phone, our panic alarms offer a quick and straightforward single button alert, putting them in contact with someone that is ready and trained to help, in just seconds.
Our alarms can be worn at all times, meaning they are never out of reach like a mobile phone may be. The simple alarm operation means an alert can be raised in many situations instantly.
You don't need to scroll through contacts to find someone’s number, or unlock a phone when possibly injured, in pain or scared. You will be connected to our expert team in mere moments so help is available quickly.
Our specialist team is fully trained in dealing with calls from a wide variety of customers and emergencies.
They are able to view any pertinent medical information or notes on the customer's account so they can arrange the right help or response in as short a space of time as possible. It might be that the alarm wearer simply needs to speak to someone, or they need medical assistance or a family member to be alerted - our team gets it sorted.
The alarms and technology in our monitored personal alarm systems are an essential part of our service, but we see our Emergency Resolution Centres as a real priority too. This is because it's our Emergency Resolution staff that expertly deal with the alerts and calls from our elderly or vulnerable customers in a calm, reassuring and professional manner.
As the first point of contact at a time that can be very stressful and worrying for customers, our team is always on hand to resolve the situation while providing the personal touch.
The staff in our Emergency Resolution Centres are trained to handle situations such as falls, medical emergencies, fires, dementia-related incidents, and intruders - they notify the nominated loved ones or the emergency services as required.
We believe that our Emergency Resolution Team is one of the things that sets us apart from other providers.
Our innovative range of personal alarms, home monitors, GPS tracking devices for the elderly and the support we offer helps older and vulnerable people to live an independent and full life.
You can order easily online, or if you wish to speak to a member of our friendly team for further advice and to order by phone, you can do so by calling us on 0800 085 7371, Lines are open Monday - Friday, 8am - 5pm.