Which? Trusted Traders
Approved Service
Rosette icon.
Personal alarm
warranty included
Support icon.
Award winning
24/7 service
Star icon.
Rated 4.7 out of 5
on TrustPilot
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About Taking Care

About PPP Taking Care

We've helped over 180,000 customers to live independently and safely in their own homes.

With three UK based Emergency Resolution Centres providing a specialist 24-hour monitoring service, you can be confident that you and your loved ones will receive the support your family deserves.

Our caring team can coordinate help to resolve any emergency, such as falls, cold callers, intruders or fires.

With an average alarm call response time of just 6.2 seconds, appropriate help can quickly be coordinated, providing peace of mind and security that help is available when it is needed most. *

Did you know...


Rated ‘Excellent’ on TrustPilot, 4.7 out of 5 **

At the heart of our monitoring service are the Emergency Resolution Centre team. Chosen for their caring and compassionate nature, the team are trained to support older adults and the vulnerable.

We are committed to being a ‘Dementia-Friendly’ organisation and the Emergency Resolution Centres have a proven track record of finding people with dementia.

We are ISO 9001 accredited and a certified member of the Telecare Services Association. Each year we undergo a stringent audit by the TSA so you can be confident that you and your family will receive the service you deserve.

We are trusted to provide telecare services for several local authorities and leading housing provider Stonewater. In March 2019 took over the running and management of Chichester Careline from Chichester District Council.


* December 2019 Emergency Resolution Centre call statistics
** TrustPilot score from February 2021.