Phone Need help? Call us on 0800 085 7371

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Trusted Traders
Approved Service
Free Lifetime <br>Equipment Warranty *
Free Lifetime
Equipment Warranty *
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Supporting Age UK's
charity work
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Installation Service FAQs (We-Connect)

  • Can you set-up or install my order for me?

    Our personal alarms are easy to set-up and we provide a clear instructions with your order. Some customers prefer we set-up and test the equipment for them and an installation option is available when you order online. We’ll arrange a time and date for the installation and bring your order with us so you won’t receive a delivery. We’ll set-up your equipment, test the service and show you how it works. Installation can normally be arranged within 5 working days of receiving your order and we offer morning and afternoon appointments.

    Unfortunately, we cannot provide an installation service to customers in Scotland, Isle of Man, Isle of Wight or the Scilly Islands.

  • How much does installation cost?

    The service costs an additional £99 (£118.80 including VAT).

  • Can I order installation after I have received my alarm or key safe?

    If you have any problems setting up your equipment, our Customer Service team are happy to guide you through the process. You can call our Customer Service team on 0800 085 7371.

    If you prefer, you can order the installation by calling our telesales team on 0800 085 7371.  

  • What does the installation service include?

    One of our team will visit your home and bring your order and all the equipment they need to set it up. They will set-up your personal alarm, and any other items you ordered such as a key safe or sensors. They will test the equipment, register it with our Emergency Resolution Centre and show you how it works.

  • How long does the installation take?

    It depends on what you have ordered but typically a personal alarm can be set-up, tested and demonstrated in 1 – 2 hours.

  • Is the installation service available throughout the UK?

    Our installation service is available for addresses in England and Wales.  Unfortunately, we cannot offer the installation service in Scotland, Isle of Man, Isle of Wight or the Scilly Islands.

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