Evri return instructions

How to return your Taking Care Personal Alarm via Evri

Package up the alarm

Simply wrap the device in any suitable plastic bag or small box. There is no need to add in any paperwork we’ll know it’s your alarm by the ID code on the alarm.

Accessing the Evri website?

Go to the Evri returns website or simply type "Evri returns" into Google or your preferred search engine. 

Enter retailers name – PPP Taking Care Ltd as shown below

Then click continue. 

Customer ID – This is your 6-digit customer number, starting with the letter C and will be on any correspondence or emails we send to you, however, if you are not sure you can enter your postcode.

Email address – Please type in your preferred email address.

The next screen will ask your reason your reason for returning – please choose other and add the reason you're returning the alarm equipment. For example, ‘cancellation’.

Select your preferred return method

1. Parcel shop - (Taking Care recommended) These are normally found in Corner shops, newsagents, supermarkets, or Post Office branches that are partnered with Evri to allow you to send, collect, or return parcels. 

2. Lockers – These are typically situated outside supermarkets, petrol stations, and in local neighbourhoods

3. Collection – Only available if you have a printer at home to print the required label - Please be advised, that Evri will attempt to collect at the arranged date and time (Monday- Friday 8am-8pm) however if they fail to collect, they will aim to collect the next working day.

If choosing parcel shop or locker you have two options

1. Print your own label at home if you have a printer
2. Generate a QR code, this can be used at the Evri parcel shop to print a pre-addressed sticky label.

All you need to do is take the QR code to the shop, scan at the Evri machine and print the label to stick onto the parcel. You can then hand it over to the staff at the counter. 

Finding your nearest parcel shop or locker

Below next steps you will find a link to a map to help you locate your nearest Evri parcel shop or locker. Just type in your home postcode and it will list the nearest available locations. It will also advise if the “Print in parcelShop” option is avaliable at each location.