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Taking care of you and your loved ones
Trusted Traders<br>Approved Service
Trusted Traders
Approved Service
Free Lifetime <br>Equipment Warranty *
Free Lifetime
Equipment Warranty *
Supporting Age UK's <br>charity work
Supporting Age UK's
charity work
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FAQs Product - Age UK Personal Alarm

Can I use the personal alarm in the garden?

Yes, it works up to 75 metres from the alarm base unit so you can go about your daily life knowing you can get support if it is needed. As part of the set-up process, we will ask you to test your alarm from different locations so you are confident of getting help around your home.

Can you set-up the personal alarm for me?

Yes, one of our friendly advisors can set everything up for you, test your personal alarm and show you how it works. Simply add our installation service to your order when you purchase online. If you order a key safe, they will fit that too. We’ll be in touch within 1 working day to arrange a suitable time and date for the installation. The installation service costs £99 (£118.80 including VAT). 

What is included with the Age UK personal alarm order?

Included in your order is the personal alarm pendant, a neck and pendant strap, a personal alarm base unit, power adapter, telephone lead and welcome guide. An easy-to-follow user guide will show you how to connect your personal alarm.

What is included in the subscription?

The subscription includes 24-hour monitoring by our Emergency Resolution Centres. We have three UK based Emergency Resolution Centres, so you can be confident that alarm calls will be answered any time of the day or night, 365 days of the year.

Is the delivery, warranty and repair service really free of charge?

Yes! We don’t charge for delivery and we include next working day delivery for orders received by 1pm, Monday – Friday to all postcodes in England and Wales. For those areas of the UK that we cannot deliver to within 24 hours, we offer a 48 hour delivery instead.

What is covered by the lifetime warranty?

If your equipment develops a fault or stops working at any time whilst you are a customer, we will either repair or replace the equipment for you. If the pendant alarm battery needs replacing, then we'll change that too. There is no charge for this service.

Can I use this alarm if I don't have a telephone landline?

We offer a landline and 'Landline Free personal alarm' model. They have the same features but the 'no landline' version uses a multi-network SIM card, so it is perfect for customers that don't have a telephone line in their home but need a little support to live independently. 

Can I have more than one pendant?

Yes, you can add another pendant for anyone living at the same address, or for use as a spare, for just £35 (£42 including VAT) with no on-going additional charge. 

Can I use the personal alarm if I am deaf?

Yes, you’ll need to be set-up with ‘Type talk’ or ‘Next Generation Text’ for us to be able to contact you, or alternatively we can contact your chosen keyholders. 

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