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FAQs Product - Guardian Watch Package

How do I set-up the watch?

To set-up the Personal Alarm Watch you, a family member or friend will need a compatible Apple or Android smartphone to download the app. The CPR Guardian app can be downloaded from the Apple or Google Play store. 

Download the app and then register as a new user, select allow notifications when prompted and fill in your details.

Log in with your details and select 'Add Device'. Select 'Scan QR Code' (to reveal the code swipe up on your watch face) then simply hold the phone over the watch face to scan. Fill in the details when prompted and then save.

If you or your family member do not have access to a smartphone to download the app we recommend our GPS Personal Alarm instead.

What does the subscription cost include?

The subscription includes everything you need to use your Personal Alarm Watch, including unlimited emergency calls to our UK-based Emergency Resolution Centre.

Also included is unlimited GPS tracking, geo-fencing, unlimited phone calls from the watch and unlimited heart rate monitoring.

There are no hidden costs or Pay As You Go SIM charges. Subscription is collected by Direct Debit. 

Are phone calls from the Personal Alarm Watch really free?

Yes! Unlimited calls to our Emergency Resolution Centre, as well as calls to friends and family are included in the subscription.

What’s included in the box?

We include a USB cable for charging, SIM card (pre-fitted inside the watch), SIM card information guide and user guide with set-up instructions. A charging cable is provided with the watch but you will need to use a suitable USB charging adapter (iPhone or similar) if you wish to charge it from a mains electricity socket. You may already have a USB charging adapter or you can add one to your order.

Can I make non-emergency phone calls from the watch?

Yes, you can save phone numbers of friends and family to the watch’s phone book and call them directly from the watch. You save phone numbers to the watch using the app (maximum of 10 recommended). You can also record and send voice messages. The multi-network SIM provides the highest level of mobile coverage by accessing all UK mobile networks to find the strongest signal. 

What devices does the app work on?

You or a family member will need a compatible Apple or Android smartphone to download the app and set-up the watch. If you would like a family member or friend to monitor your heart rate and where you are they would need to download the app to their mobile phone. 

What can I do with the app?

The Personal Alarm Watch app includes lots of essential features. You can use the app to track the location of the watch, update the phone book with contacts, make a phone call or send a voice message to the watch wearer and monitor the wearer’s heart rate.

You can also manage other app users so you can connect family and friends to the watch wearer and set-up geo safety zones.

The app can be installed on Android and Apple devices.

How often does the personal alarm watch battery need to be charged?

The battery will last up to 48 hours with a full charge and has up to 3 hours talk time. The Personal Alarm Watch notifies the wearer and app users with low battery notifications so you can be confident it will never run out of charge.

The Personal Alarm Watch comes with a USB cable. To charge the Personal Alarm Watch, just plug the USB lead into USB power source and use the magnetic end of the cable to connect to the back of the watch.

How long should the watch be charged for?

We recommend charging the watch for 12 hours the first time. Charging the watch for 8 hours should be sufficient after the initial charge.

Can I make calls or track the GPS from any location?

The multi-network SIM provides the highest level of mobile coverage by accessing all UK mobile networks to find the strongest signal. Due to the proximity of masts or the building itself there may occasionally be black spots, although this is true of all mobile devices. The GPS tracking is more accurate when the device is outdoors.

Can the watch be used to dial international numbers or used while abroad?

The SIM provided is for unlimited use within UK only and roams all UK networks. If the device is used to dial international numbers or used outside the UK, additional charges may apply outside of the tariff.

How do I set-up the Direct Debit subscription?

You can set-up the Direct Debit when you order online. Either choose to pay the set-up cost and first subscription payment by debit/credit card and complete the Direct Debit instruction later. Or you can choose to include the set-up cost in your first Direct Debit payment.

You’ll be asked to complete the Direct Debit instruction form once you have submitted your order online. Your confirmation email will also include a link to the Direct Debit form in case you, or the person paying the Direct Debit, are unable to complete the form immediately.

If ordering by telephone then the Direct Debit instruction will be set-up over the phone with you by one of our sales advisors.

What if I want to the set-up costs and someone else pay the subscription?

No problem! Many of our customers order on behalf of family members who want to pay the subscription themselves. Simply pay by debit/credit card online for the set-up and first subscription payment. Your confirmation email will include a link to the Direct Debit instruction. The person who will be paying the subscription can use this link to complete the Direct Debit instruction or call our Customer Services team, 9am – 5pm Monday to Friday on 0800 085 7371.

I have a question not answered here. How can I find out more?

If you can't find the answer to your question in our Personal Alarm Watch FAQs page, please send us a message or call 0800 085 7371. Our telesales team are available Monday – Saturday, 8am – 8pm and are happy to help.