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FAQs Product - Guardian Watch Package

What does the subscription cost include?

The monthly subscription includes everything you need to use your Personal Alarm Watch, including unlimited emergency calls to our UK-based Emergency Resolution Centre.

Also included is unlimited GPS tracking, geo-fencing, unlimited phone calls from the watch and unlimited heart rate monitoring.

There are no hidden costs or Pay As You Go SIM charges. Subscription is collected monthly by Direct Debit. 

Are phone calls from the Personal Alarm Watch really free?

Yes! Unlimited calls to our Emergency Resolution Centre, as well as calls to friends and family are included in the subscription.

What’s included in the box?

We include a USB cable for charging, SIM card (pre-fitted inside the watch), SIM card information guide and user guide with set-up instructions. A charging cable is provided with the watch but you will need to use a suitable USB charging adapter (iPhone or similar) if you wish to charge it from a mains electricity socket. You may already have a USB charging adapter or you can add one to your order.

Can I make non-emergency phone calls from the watch?

Yes, you can save phone numbers of friends and family to the watch’s phone book and call them directly from the watch. You save phone numbers to the watch using the app (maximum of 10 recommended). You can also record and send voice messages. The multi-network SIM provides the highest level of mobile coverage by accessing all UK mobile networks to find the strongest signal. 

What devices does the app work on?

You or a family member will need a compatible Apple or Android smartphone to download the app and set-up the watch. If you would like a family member or friend to monitor your heart rate and where you are they would need to download the app to their mobile phone. 

What can I do with the app?

The Personal Alarm Watch app includes lots of essential features. You can use the app to track the location of the watch, update the phone book with contacts, make a phone call or send a voice message to the watch wearer and monitor the wearer’s heart rate.

You can also manage other app users so you can connect family and friends to the watch wearer and set-up geo safety zones.

The app can be installed on Android and Apple devices.

How often does the personal alarm watch battery need to be charged?

The battery will last up to 48 hours with a full charge and has up to 3 hours talk time. The Personal Alarm Watch notifies the wearer and app users with low battery notifications so you can be confident it will never run out of charge.

The Personal Alarm Watch comes with a USB cable. To charge the Personal Alarm Watch, just plug the USB lead into USB power source and use the magnetic end of the cable to connect to the back of the watch.

Can I make calls or track the GPS from any location?

The multi-network SIM provides the highest level of mobile coverage by accessing all UK mobile networks to find the strongest signal. Due to the proximity of masts or the building itself there may occasionally be black spots, although this is true of all mobile devices. The GPS tracking is more accurate when the device is outdoors.

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