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FAQS Product - GPS Tracker

  • How do I order the GPS dementia tracker?

    Our dementia GPS tracker is only available to order by phone. Freephone 0800 085 7371 Monday - Friday 9am - 5pm to order your GPS alarm.

  • Do I need to pay for the SIM card costs?

    No, all ongoing costs are including in the subscription. This includes the 24/7 monitoring and a multi-network SIM chip. A charging unit is also included. There are no hidden costs and the service includes a 12 month equipment warranty.

    The dementia GPS tracker can even be used throughout the European Union at no additional subscription cost.

  • Do you provide specialist support for customers living with dementia or Alzheimer's disease?

    Our 24 hour Emergency Resolution Centres are staffed by highly trained operators who understand the challenges of caring for people with dementia, Alzheimer's or mental impairment. They have a proven track record of finding people with dementia.

    PPP Taking Care are committed to being a 'Dementia Friendly' company and we are a member of the Exeter Dementia Action Alliance. We have a dementia staff training programme and our own Dementia Champions.

  • How accurate is the GPS tracking?

    Our dementia GPS tracker is accurate to around 10 metres and updated every 3 minutes so our Emergency Resolution Centres can accurately locate the GPS tracker.

  • What size is the GPS dementia tracker?

    The dementia GPS tracker is small and lightweight and can be carried in a pocket, as a key fob, worn as a pendant or put in a bag. The GPS device measures 60mm x 44mm (at the widest point) x 14mm and weighs just 40 grams.

  • How do family members view the location of the tracking device?

    You can view the current GPS tracker location and location history through a secure website. We'll provide access to this website after you have ordered the GPS tracker.

  • How long does the battery last?

    The design of the device is simple, with no confusing lights or SOS button, which helps to prolong the battery life. The GPS tracker will operate up to 48 hours. It is easy to charge using the simple ‘drop in’ charging unit provided. A warning email can be sent when the battery is down to 10% capacity.