"I think it's a good thing to have. I am 86 years old and not too good on my feet. It's good to know that help is there at the touch of a button, if needed."
David Page
Compare care alarms and order online today
Personal alarms from just 81p a day, with 24/7 support from our UK Emergency Resolution Team. See our alarms and prices upfront and order online today — no need to wait for a quote.
- 24/7 UK emergency support
- 30-day money-back guarantee
- No long-term commitment – cancel anytime
Trusted personal alarm support, when it matters
With more than 30 years' experience, our UK teams support hundreds of thousands of people and their families.
250,000 people and families supported
A trusted personal alarm service for people across the UK, helping customers stay independent and giving families extra peace of mind.
1.7 million alarm calls answered last year
Our UK Emergency Resolution Team is available 24 hours a day, responding when customers press their alarm or their device detects they may need help.
Over 65,700 emergencies resolved in 2025
From falls and medical emergencies to situations where someone simply needs reassurance, our teams help get the right support when it's needed.
Find the right personal alarm for you
With a 30-day money back guarantee
Choose from personal alarms for use at home, alarms with automatic fall detection and options that work when you're out and about.
See the features and prices upfront, then order online when you’re ready.
Best for: Extra reassurance at home if you're worried about falls
From 94p per day
Why Taking Care?
Trading Standards Approved
We’re proud to be Trading Standards Approved, giving you confidence in the service, transparency and support you can expect from Taking Care.
24/7 support from multiple UK monitoring centres
Our UK Emergency Resolution Team is available day and night from multiple monitoring centres. We aim to answer alarm calls within 30 seconds and arrange the right help when it’s needed.
Trusted by the NHS and care professionals
Taking Care is trusted by the NHS, healthcare professionals and local government to provide personal alarm services that help people live independently.
Clear, honest pricing
See our prices before you buy, with no need to request a quote. Calls, mobile data, maintenance and repairs are included with our rented personal alarms.
Free wellbeing calls
Our support isn’t only there in an emergency. Free wellbeing calls provide extra reassurance and friendly contact when you’d appreciate it.
Free next working day delivery
Order before 1pm Monday to Friday for free next working day delivery in England and Wales. 48-hour delivery is available in other areas.
How our personal alarm service works
Help is available at the touch of a button, 24 hours a day. See how our personal alarm service works and what happens when you need support.
How it Works
1. Press your alarm for help
Press the button on your personal alarm whenever you need assistance. Your alarm connects you to our UK Emergency Resolution Team.
2. Speak to our UK team in seconds
We aim to answer alarm calls within 30 seconds. A trained member of our team will speak with you through your alarm and find out what help you need.
3. We contact the right people
If you need help, we can contact your chosen family members, neighbours, or the emergency services.
4. Help is arranged quickly
Support will arrive as quickly as possible, giving reassurance that help is always close by.
Ready to choose your personal alarm?
See our alarms and prices upfront, then order online when you’re ready. Or speak to our UK-based team if you’d like some help choosing.
Choose and order online
Compare our personal alarms, see prices upfront and order online today. No need to request or wait for a quote.
Prefer to talk it through?
Our friendly UK-based team can help you choose the right alarm and answer any questions. No pressure, just helpful advice. Lines are open Monday–Friday, 9am–6pm.
Compare personal alarm providers
See how Taking Care compares on the things that matter when choosing a personal alarm, including price, monitoring, support and flexibility.*
| Taking Care | SureSafe | Careline365 | LifeConnect24 | Help Alert | Telecare24 | YourStride | |
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Over 30 years' experience |
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Award-winning service |
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Free Wellbeing calls service |
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Multiple UK-based Emergency Resolution Centres |
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Telecare Services Association member |
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Quality Standards Framework |
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Trusted by Local Government |
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* Comparison based on information publicly available on 20/03/2026
Hear from a Taking Care customer
Retired Squadron Leader A. Garretts MBE explains how a Taking Care personal alarm gives him and his family peace of mind that help is always available.
Taking Care service reviews
Questions about our personal alarm service
Do I need to pay VAT?
Most of our customers do not pay VAT on their personal alarm. You may be eligible for VAT exemption if you, or the person you’re
buying for:
- - Have a condition requiring regular medication
- - Are chronically sick
- - Are registered disabled
If unsure, you can check our VAT exemption requirements when placing your order online or by phone.
Do I need a telephone landline?
No. Our digital personal alarms use the mobile network, so you don’t need a landline or broadband connection.
The alarm comes ready to connect using a pre-fitted SIM, making it quick and straightforward to set up at home.
Do I need WiFi or a mobile plan?
No, our personal alarms do not require WiFi or a personal mobile plan. They use built-in SIM cards to connect to mobile networks automatically.
All connectivity and data usage are included in your subscription, so there are no additional charges or setup requirements.
What if I can’t get a mobile signal?
Our personal alarms automatically connect to the strongest available network. This means it is not limited to a single mobile provider.
If you are unsure about signal coverage in your home, our team can provide advice before you order.
How quickly will my alarm call be answered?
Our UK Emergency Resolution Team is available 24 hours a day, 365 days a year, and we aim to answer alarm calls within 30 seconds.
They’ll speak to you through your alarm, understand what has happened and arrange the right help if needed.
What if I need an ambulance and I cannot let them in?
- - If you ever need emergency help but can’t unlock the door, a key safe can ensure paramedics can reach you quickly without causing damage to your home.
- - We recommend installing a secure key safe outside your home and sharing the code with us. In an emergency, we will provide the code to the emergency services so they can enter safely and assist you as quickly as possible.
- - Having a key safe gives you and your loved ones extra peace of mind, knowing help can always get to you when needed.
- - You add a key safe to your personal alarm package when you order.
What happens if my personal alarm develops a fault?
For our rented personal alarm equipment, maintenance and repairs are included while you’re a customer.
If your equipment develops a fault, we’ll repair or replace it. We’ll also replace pendant batteries when required at no additional charge.
Do I own the personal alarm equipment?
No, the personal alarm equipment is rented from us for the duration of your contract, with the exception of the Personal Alarm Watch and Dementia Tracker which are owned.
If your personal alarm develops a fault, we’ll repair or replace it for free. When you no longer need the service, we’ll arrange a free return via an Evri ParcelShop or courier collection.
Can I cancel my personal alarm service at any time?
Yes. There’s no long-term commitment and you can cancel your personal alarm subscription if you no longer need it.
If you have rented equipment, we’ll explain how to return it when your service ends.
How do I pay for the personal alarm subscription?
When ordering online:
- - Pay the set-up cost with a debit or credit card.
- - fComplete the Direct Debit form linked from the confirmation page and order confirmation email for the ongoing subscription.
If ordering by phone, our advisors will help you set it up.
If someone else is paying the subscription, they can use the link in your email or call Customer Services.
What does the set-up cost include?
The set-up cost includes setting up your account and registering you as a customer. You will need to setup the personal alarm yourself. Clear, easy-to-follow instructions are provided with your personal alarm, although you may need to bend down to reach the power socket for the alarm unit.
Is the delivery, warranty and repair service really free of charge?
- Yes. We don’t charge for delivery and we include next working day delivery for orders received by 1pm, Monday – Friday to all postcodes in England and Wales.
- For those areas of the UK that we cannot deliver to within 24 hours, we offer a 48-hour delivery instead.
How do I provide you with my emergency contacts?
- Online: Use the account setup link in your order confirmation email.
- By post: Complete the form in your welcome pack.
- By phone: Call freephone 0800 085 8546, Monday – Friday, 9am – 5pm.
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