Set-up Cost: £69.99
Monthly Cost: £24.49
A simple emergency alarm that works without a landline, connecting you to our 24/7 UK Emergency Resolution Team at the press of a button.
Designed to provide everyday reassurance at home and in the garden, it’s easy to set up and offers reliable support when it’s needed most.
Set-up Cost: £69.99
Monthly Cost: £24.49
Prices exclude VAT. Most customers qualify for VAT exemption - check if you qualify.
New subscriptions purchased online or by phone and paid by annual Direct Debit will receive one month free in the first year, equivalent to paying for 11 months of subscription fees. Future annual Direct Debit renewals will be charged at the standard 12-month subscription price. Any refunds due following cancellation will be calculated on a pro-rata basis. Offer subject to change and may be withdrawn at any time.
Free next working day delivery in England and Wales for orders before 1pm, Monday to
Friday. 48-hour delivery is available for other areas.
Offer and pricing terms and conditions apply. View full details.
If you need assistance, simply press the button on your personal alarm. You’ll be connected straight away to our Emergency Response Team.
You don’t need to reach a phone, help is available at the touch of a button.
You’ll be connected to our trained UK team, who will speak with you through the base unit to understand what support you need.
You can speak hands-free, even if you’re not close to the unit, using the powerful built-in speaker and microphone.
If help is needed, we can contact a family member, neighbour or the emergency services using the details you’ve provided.
You choose who we contact, so support is tailored to you.
Support will be arranged quickly, giving reassurance that help is always close by at home.
Giving you and your loved ones peace of mind, day and night.
A single press of the button connects you to help. There are no numbers to remember, making it easy to use even in stressful situations. It is designed as a simple emergency alarm for use at home, providing reassurance for older people and their families.
The alarm works up to 300 metres / 948 ft from the base unit, so you can move around your home and garden with confidence.
The waterproof pendant can be worn in the bath or shower, where slips and falls are more likely, so help is always close by.
Clear, two-way communication through the built-in speaker and microphone means you can speak to our team without needing to hold a phone.
Our Emergency Resolution Team will have your details and know where you live, so they can arrange the right support, even if you're unable to talk.
The pendant has a long-lasting 6-year battery, so there’s no need for regular charging. If the battery needs replacing, we’ll take care of it for you.
Simple voice prompts guide you through setup and use, making it easy to get started and feel confident using your alarm.
Choose a pendant or wrist-worn option, designed to be lightweight and comfortable for everyday use.
Add an additional pendant so two people in the same household can both access help when needed.
The digital base unit uses two built-in multi-network SIMs for extra reliability, so it stays connected without the need for a telephone line.
All calls are included in your subscription, so there are no additional phone or data costs to worry about.
Your emergency alarm can be used for any situation where you need help or reassurance. This includes medical emergencies, feeling unwell, injuries, or if you feel unsafe or distressed.
It can also be used in home emergencies, such as a fire, flood, burst pipe or suspected intruder. You don’t need to rely on friends or family being available, as help is always there when you need it.
This means you can live independently with confidence, knowing support is always available day and night.
The Digital Personal Alarm uses a built-in mobile connection, with two pre-fitted multi-network SIMs for added reliability. This means it does not require a telephone landline and is designed to work without being affected by the UK’s digital switchover.
Many customers who struggle to get a mobile signal can still use the alarm, as the multi-network SIMs automatically connect to the strongest available network, supported by a large internal antenna in the base unit. There are no additional phone or data charges, as everything is included in your subscription.
Your alarm is designed to be easy to set up yourself. Simply plug in the base unit and follow the voice-guided instructions. There’s no need for an engineer visit or specialist installation.
The personal alarm equipment is provided on a rental basis as part of your subscription. This means there’s no large upfront purchase, and your service includes ongoing access to our 24/7 UK Emergency Resolution Team.
Your subscription includes ongoing support, as well as maintenance and repairs if your equipment develops a fault. If the pendant battery needs replacing, we’ll take care of that for you.
The pendant works within range of the base unit, typically covering your home and garden. When setting up your alarm, you’ll be guided to test the range, so you can feel confident it works around your home and outdoor space.
Our UK Emergency Resolution Team aims to answer alarm calls within 30 seconds, so you’re not left waiting when you need help. You’ll be connected to a trained team member who can speak with you straight away and arrange the right support.
No, the Digital Personal Alarm does not require a telephone landline.
This makes it a flexible emergency alarm for older people living independently and it is unaffected by the telephone network's Digital Switchover. It uses a built-in mobile connection with multi-network SIMs, so it works in any home without needing to be plugged into a phone socket.
Yes, you can add a second pendant for another person living at the same address, so both users can access help when needed.
No, this alarm does not include automatic fall detection. If you’re looking for an alarm that can detect falls, the Digital Fall Alarm, Taking Care Anywhere or Personal Alarm Watch may be more suitable.
Yes, the pendant is waterproof up to 1.5 metres for 30 minutes (IP68 standard) and can be worn in the bath and shower, where slips and falls are more likely.
When you press the button on your personal alarm, you’ll be connected to our 24/7 UK Emergency Resolution Team through the base unit. A trained team member will speak with you to understand what help is needed and can contact your chosen emergency contacts or the emergency services if required.
If you press your alarm and are unable to speak, our team will still know who you are and where you are calling from. They will follow your agreed emergency plan and arrange help, including contacting your emergency contacts or the emergency services if needed.
Yes, the base unit has a built-in battery backup, so your personal alarm will continue to work during a power cut for approximately 40 hours, if fully charged.
Most customers do not need to pay VAT on their emergency alarm. You may be eligible for VAT exemption if you have a long-term medical condition, are chronically sick or are registered disabled. If you’re unsure, you can check the VAT exempt requirements before ordering.
"I bought this product following a fall. I was on the floor for 24 hours and I don’t know how I fell. I had no means to contact anybody to say that I had a fall. So I bought this product, set it up with emergency contacts and I feel so happy wearing this 24 hours a day."
Nikki Rose
If something seems different or worrying - like using the alarm more than usual - we’ll get in touch to check everything’s okay.
It's our way of Taking Care of you.
It helps catch small changes early so you can stay safe and independent, and your loved ones feel reassured. Find out more.
Select up to three options to compare features, pricing and support to find the best personal alarm for elderly people.
We are proud to be Trading Standards Approved, giving families confidence that our personal alarms meet high standards for service, transparency and reliability.
Every alarm connects you to our UK-based Emergency Response Team, available 24 hours a day when help is needed.
Over 250,000 people and their families across the UK have relied on our alarms for reassurance at home and on the go.
Our digital personal alarms work without a landline, making them quick and easy to set up at home.
No hidden costs, with calls, data and repairs included for simple, transparent pricing.
Order today and receive your alarm with fast, reliable next working day delivery in England and Wales. 48-hour delivery available for other areas.
Our emergency alarms for the elderly provide reassurance for older adults while helping families feel confident that support is always close by.
An emergency alarm for elderly people is a simple device designed to help someone call for assistance quickly in an emergency. Often worn as a pendant or wrist alarm, it connects to a 24/7 response team at the press of a button.
Also known as a personal alarm or care alarm, it is commonly used by older adults living independently to provide reassurance at home and in the garden.
A digital personal alarm connects using a mobile network, so it does not need a telephone landline. This makes it more flexible to place in your home and ensures it continues to work as the UK moves away from analogue phone lines.
An analogue personal alarm connects through a traditional telephone socket. As analogue networks are being phased out, these alarms may require additional equipment or may not work as reliably in the future. Digital systems are now the most reliable type of emergency alarm for elderly users, as they are designed to be more future-proof and easier to use in any home.
The UK is moving from analogue telephone lines to a fully digital network by 2027. This change is known as the Digital Switchover.
Many older personal alarms rely on analogue phone lines and may need adapters or upgrades to continue working. The Digital Personal Alarm is not affected by this change, as it uses a built-in mobile connection instead of a landline, making it a reliable choice now and in the future.
No, the Digital Personal Alarm does not require WiFi or a personal mobile plan. It uses built-in SIM cards to connect to mobile networks automatically.
All connectivity and data usage are included in your subscription, so there are no additional charges or setup requirements.
The Digital Personal Alarm uses two multi-network SIM cards and will automatically connect to the strongest available network. This means it is not limited to a single mobile provider.
The base unit also includes a large internal antenna to improve reception. If you are unsure about signal coverage in your home, our team can provide advice before you order.
The Digital Personal Alarm is designed for use at home and in the garden. The pendant works within range of the base unit, typically up to 300 metres / 948 ft.
If you are looking for an alarm that works when you are out and about, you may want to consider a GPS-enabled personal alarm such as Taking Care Anywhere.
No, your emergency alarm operates independently and cannot be triggered by other alarm systems nearby. You can use it with confidence knowing it will only activate when you press your own alarm button.
No, the SIM cards and data usage are included as part of your subscription. This also covers your connection to our 24/7 Emergency Resolution Team, so there are no additional mobile or call charges.
Everything you need is included with your Digital Personal Alarm. You will just need a mains electricity socket within around 3 metres of where you plan to place the base unit. You may need to bend down to plug in the power.
For the best support in an emergency, we ask you to provide details of your emergency contacts, any key safe you have, and relevant medical information.
Setting up your alarm is simple and does not require an engineer. You just need to plug in the base unit and follow the voice-guided instructions.
During setup, you will be guided to test the range of your pendant and provide important details such as emergency contacts and medical information, so everything is ready if you ever need help.
The pendant is designed with a long-lasting battery and performs regular self-checks. If the battery becomes low, the system will alert us automatically so it can be replaced before it stops working.
The base unit also includes a backup battery, so it can continue to operate during a power cut for a limited time.
If you are unable to open the door in an emergency, we can share your key safe code with the emergency services so they can enter your home safely.
If you do not have a key safe, we will still arrange help, but access may take longer. Having a key safe can help ensure faster assistance.
A key safe is not required, but it is recommended. It allows emergency services or responders to access your home quickly if you are unable to open the door.
If you have a key safe, you can share the code with us so it can be used in an emergency.
The set-up cost covers creating your account and registering you as a customer. You will set up the alarm yourself at home using the included instructions.
The cost does not include an engineer visit, as the system is designed to be simple to install.
Your subscription includes 24/7 monitoring by our UK Emergency Resolution Team, unlimited alarm calls and ongoing support.
It also includes maintenance, repairs and battery replacement if required, so you can rely on your alarm to continue working over time.
When you place your order online, you will be asked to complete a Direct Debit form for your subscription. A link will be included in your confirmation email.
If you order by phone, our team can set this up for you during the call.
Yes, someone else can set up and pay the Direct Debit for your subscription. They can complete the form using the link provided after your order or contact our team for assistance.
After placing your order, you will receive a confirmation email with links to complete your Direct Debit and provide important details such as emergency contacts and medical information.
Your alarm will then be dispatched, and you will receive updates on delivery so you know when to expect it.
Orders placed before 1pm, Monday to Friday, are typically delivered the next working day in England and Wales.
For other areas, delivery is usually within 48 hours.
Yes, this is possible. If another person in the household needs a different type of pendant, our Sales team can talk you through the available options and help you find the most suitable setup. Call 0800 085 7371, Monday to Friday, 9am to 5pm.
No, the emergency alarm equipment is provided on a rental basis as part of your subscription.
If it develops a fault, we will repair or replace it at no additional cost. When you no longer need the service, we will arrange for the equipment to be returned.
You can return your emergency alarm within 30 days of ordering for a full refund, including both the set-up cost and subscription.
We will arrange the return for you, either through an Evri ParcelShop or courier collection, and process your refund once the equipment has been received.
If you decide the emergency alarm is not right for you, you can return it within 30 days for a full refund. The return process is simple, and we will help arrange collection.
After placing your order, you will receive a link to an online form where you can provide your emergency contacts, medical information and key safe details.
If you prefer, you can also provide this information by post or by contacting our Customer Services team.
If any of your details change, such as your address, phone number, medical information or emergency contacts, you should let us know as soon as possible.
Keeping your information up to date helps us arrange the right support quickly if you ever need assistance.
