Dementia Tracker Watch

If help is needed, your loved one can press the button on the dementia tracker to raise an alert. They’ll be connected straight away to our 24/7 UK Emergency Resolution Team.

They don’t need to find a phone, help is available at the touch of a button.

Our dementia trained UK team will speak with them through the tracker to understand what support is needed.

This allows them to get help quickly and simply, even if they are feeling confused or unsure.

You can view the tracker's location through the free Friends and Family app, helping you check in and stay reassured.

If they become lost or unsure of where they are, pressing the SOS button sends their GPS location to our team so support can be arranged more quickly.

At home, the locator beacon provides more accurate location information.

You can set up safe zones, such as the home or local area. If your loved one moves outside these areas, alerts can be sent to nominated contacts by SMS, automated voice call or through the free Friends and Family app.

This helps you stay informed and act quickly if they wander or go further than expected.

If help is needed, we can contact a family member, neighbour or the emergency services using the details you’ve provided.

Our team is trained to support people living with dementia, helping ensure a calm and appropriate response so support is arranged as quickly as possible.

The dementia tracker is designed to help people living with dementia or Alzheimer’s stay active and independent, while giving family members greater peace of mind.

It supports everyday routines without feeling intrusive, helping your loved one continue doing the things they enjoy.

Safe zones help you feel confident that your loved one is staying within familiar and safe areas.

If they go further than expected, you’ll be notified so you can check in and decide what to do next.

Provides reassurance that your loved one can be supported if they become lost, disorientated or unsure of where they are.

Knowing help is always available can make it easier for them to stay active and for you to feel more at ease.

Gives your loved one a simple and familiar way to get help, without needing to use a phone or remember what to do.

This can be especially reassuring if they feel unwell, unsure or need support quickly.

You can view your loved one’s location through the Friends & Family app, helping you feel reassured and stay informed if they are out and about.

This can be especially helpful if they become unsure of where they are or take longer than expected to return home.

We are a Dementia Friendly organisation, with trained teams who understand the needs of people living with dementia and their families.

This helps ensure support is calm, reassuring and appropriate to each situation.

Designed to look and feel like a watch, making it comfortable and easy to wear every day.

Because it’s something your loved one naturally wears, it’s always within reach when needed.

The tracker features a clear, easy-to-read display and a braille embossed SOS button, making it simple to use, even for those with reduced vision or dexterity.

This helps ensure it can be used quickly and confidently when it matters most.

The tracker fully charges in around 90 minutes and typically lasts up to three days, depending on usage.

Clear battery information and an easy-to-use magnetic charger help ensure it’s always ready when needed.

Encourages your loved one to continue their usual routines, such as going for walks or visiting familiar places.

This helps maintain independence, confidence and overall wellbeing.

The free Friends & Family app allows you to stay connected and view helpful updates such as location, activity levels and battery status.

It also enables messages, reminders and communication, providing additional reassurance day to day.

The tracker alarm works on its own without needing a telephone line, internet connection or mobile phone.

This makes it simple to use and easy to fit into everyday life, without additional setup or ongoing complexity.

• Dementia tracker watch – a wearable GPS tracking device with a built-in help button, designed to support independence while providing reassurance for families
• Silicone strap – lightweight, comfortable and designed for everyday wear
• Two-way speaker and microphone – built into the watch so your loved one can speak directly with our 24/7 UK Emergency Resolution Team
• Locator beacon – a simple plug-in device that provides more accurate location information when your loved one is at home
• Charging cable with magnetic connection – locks securely into place, making it easy to charge the watch correctly
• Quick start guide – simple step-by-step instructions to help you get set up and start using the watch

• You own the Dementia Tracker once purchased, so there is no equipment to return
• 12-month warranty – for added peace of mind
• 30-day money-back guarantee – try the watch with confidence

• 24/7 monitoring service – ongoing support from our UK Emergency Resolution Team whenever you need help
• Unlimited alarm calls – use your dementia GPS tracker as often as needed, with no additional charges
  

• Free Friends & Family app – optional app that allows you to stay connected, view location updates and receive alerts, including safe zone notifications if your loved one goes further than expected
• Optional upgrade to a black or white strap with an easy magnetic fastening that clicks into place, so it’s quick to put on and remove.

The GPS dementia tracker can be used in any situation where your loved one may need help or reassurance. This includes medical emergencies, if they are lost or unsure of where they are, feeling unwell, injured, or if they feel unsafe or distressed.

It can also be used in home emergencies, such as a fire, flood, burst pipe or suspected intruder. You don’t need to rely on being available at all times, as help is always there when it’s needed.

This helps your loved one stay active and independent, while giving you reassurance that support is available day and night.

The tracker is designed to work across the UK wherever there is a 4G mobile signal. It uses a mobile network to raise an alert and GPS satellite technology to help determine your loved one’s location when they are out and about.

Location accuracy and connectivity can be affected by factors such as buildings, signal strength or environmental conditions. A GPS satellite signal must be available for the device to determine its location.

As with all mobile-based devices, performance may vary depending on signal availability in your area. This can be especially important if your loved one becomes unsure of where they are.

Location accuracy at home

When your loved one is at home, the locator beacon provides more accurate location information to help ensure support can reach them quickly.

The dementia tracker uses a built-in mobile connection with a multi-network SIM, so it does not require a telephone landline or Wi-Fi.

Many customers who struggle to get a mobile signal can still use the tracker, as the SIM automatically connects to the strongest available 4G network. There are no additional phone or data charges, as everything is included in your subscription.

The tracker can be used on its own, but the free Friends & Family app provides additional reassurance for families and carers.

It allows you to view your loved one’s location, receive safe zone alerts and stay informed if they become unsure of where they are or go further than expected.

The app is optional, but is often used by families to provide extra reassurance day to day. Android and Apple versions are available.

The Dementia Tracker Watch manufacturer recommends that if you have a pacemaker, you should wear the watch on your right wrist and maintain a minimum distance of 15cm (6 inches) between the watch and your pacemaker at all times. You can find out more here. If you have any concerns, we recommend consulting a health professional.

Simple setup and everyday use

The tracker is designed to be easy to set up and use. Simply charge the device and follow the instructions in the setup guide to get started.

There’s no need for an engineer visit or specialist installation.

Equipment ownership and subscription

You own the Dementia Tracker Watch. Your subscription provides ongoing access to our 24/7 UK Emergency Resolution Team.

This means your loved one can always access help, without needing to rely on family or friends to respond in an emergency.

The Dementia Tracker Watch is designed for people living with dementia, Alzheimer’s disease or similar cognitive decline who want to remain active and independent.

It can be especially helpful in the early to mid stages of dementia, when someone may still enjoy going out but can occasionally become disorientated or lose their sense of direction.

The tracker may be suitable for:

• People living with early-stage dementia or Alzheimer’s who still go out independently
• Those experiencing mild to moderate cognitive decline or dementia symptoms who may sometimes forget routes or familiar places
• Individuals in the mid stages of dementia who benefit from gentle support when out and about
• Families who would like reassurance and visibility of a loved one’s location
  

With GPS location support and safe zone alerts, the Dementia Tracker Watch helps people stay independent for longer, while offering reassurance for those who care about them.

You can view your loved one’s location through the free Friends & Family app.

This allows you to check in and stay reassured if they are out and about or taking longer than expected to return home.

You can set up safe zones such as the local neighbourhood.

If your loved one moves outside these areas, alerts can be sent to nominated contacts, helping you stay informed and act quickly if needed. Notifications can be received by SMS, automated voice call or through the app.

This can be especially helpful if your loved one sometimes becomes unsure of where they are or goes further than expected.

Yes, your loved one can press the SOS button on the watch to raise an alert.

They will be connected directly to our 24/7 UK Emergency Resolution Team, who can speak with them through the watch and understand what support is needed.

If required, the team can contact a family member, neighbour or the emergency services using the details you’ve provided, so help can be arranged quickly.

No, the dementia tracker works on its own and does not require the app.

The app is optional and provides additional features such as location updates, safe zone alerts and the ability to stay connected.

Yes, the tracker is designed to work wherever your loved one is, whether at home or out-and-about, as long as there is a 4G mobile signal.

The locator beacon is a small plug-in device that helps provide more accurate location information when your loved one is at home.

This can be especially useful in larger homes, flats, or terraced properties where GPS alone may not be precise enough to identify exactly where someone is.

When an alarm is raised at home, the beacon helps our team understand the location more accurately so support can be arranged more quickly.

No, the wearer does not need a smartphone to use the tracker.

The device works independently, and the app is used by family members or carers if they want additional reassurance.

Most customers do not need to pay VAT on their dementia tracker alarm. You may be eligible for VAT exemption if you have a long-term medical condition, are chronically sick or are registered disabled. If you’re unsure, you can check the VAT exempt requirements before ordering.