Phone Need help? Call us on 0800 085 7371

Taking care of you and your loved ones
Which? Trusted Traders
Approved Service
Free Lifetime <br>Equipment Warranty *
Free Lifetime
Equipment Warranty *
Supporting Age UK's <br>charity work
Supporting Age UK's
charity work
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Rated 4.7 out of 5
on TrustPilot

Age UK Personal Alarm

Select your subscription plan and package options.

This life-saving personal alarm includes alarm pendant, base unit and our 24-hour monitoring service so you can get help at the touch of a button, any time of the day or night. Buying the Age UK personal alarm supports Age UK's charity work.

Apply discount code TCS-8042 at the checkout to get the first 6 weeks monitoring free. *

Customise your package

  1. You probably don't need to pay VAT on your personal alarm

    94% of our customers do not need to pay VAT on their personal alarms. You may be exempt from paying VAT if you or the person you are ordering the alarm service for have a condition that requires medication or are registered disabled. Do I need to pay VAT?

  2. Would you like to pay for the subscription monthly or annually?

    Choose the annual subscription and pay the equivalent of £14.83 per month (£17.80 including VAT).

  3. Would you like to add a second user? Eligible for VAT exemption

    Add a second user who lives at the same address and receive two alarm pendants.

  4. Do you require a Key Safe?Ineligible for VAT exemption

    With a key safe, there is always a way to get help to you in an emergency. What is a key safe?

  5. Do you require installation? Eligible for VAT exemption

    One of our team will visit your home to set-up and test your alarm. They will show you how it works and, if you order a key safe, they will fit that too. Learn more about our installation service.

    Installation service is not available in Scotland, Isle of Man or the Scilly Islands.

Frequently asked questions

  • Do I need to pay VAT on my order?

    94% of customers do not pay VAT on their personal alarm. If you, or the person you are buying the alarm for, have a condition that requires regular medication, are chronically sick or are registered disabled then you may be eligible for VAT exemption. If you are unsure, check you meet the VAT exempt requirements.

  • What happens after I place my order online?

    You’ll be asked to complete the Direct Debit instruction form once you have submitted your order online. Your confirmation email will also include a link to the Direct Debit form in case you, or the person paying the Direct Debit, are unable to complete the form immediately. 

    We will prepare your order as soon as possible. Orders received by 1pm, Monday – Friday will be shipped as next working day delivery to all postcodes in England and Wales. For those areas of the UK that we cannot deliver to within 24 hours, we offer a 48 hour delivery instead.

    If you provide a mobile number, we’ll send you an SMS message to let you know when we have sent your order out.

    We will include an Account Set-up form with your order. To ensure we deliver the best possible service to you and your family, please complete and return this so we have the following information:

    Medical details – so we can arrange the best help in an emergency, we’ll ask you for GP details and medical conditions.

    Emergency contacts – so we know who to contact in an emergency, we’ll ask for the names, addresses and phone numbers of family, friends or neighbours.

    Key safe – if you have a key safe, let us know the code and location so we can get help to you in an emergency.

  • How do I set-up the Direct Debit subscription?

    You can set-up the Direct Debit when you order online. Either choose to pay the set-up cost and first subscription payment by debit/credit card and complete the Direct Debit instruction later. Or you can choose to include the set-up cost in your first Direct Debit payment.

    You’ll be asked to complete the Direct Debit instruction form once you have submitted your order online. Your confirmation email will also include a link to the Direct Debit form in case you, or the person paying the Direct Debit, are unable to complete the form immediately.

    If ordering by telephone then the Direct Debit instruction will be set-up over the phone with you by one of our sales advisors.

  • What if I want to the set-up costs and someone else pay the subscription?

    No problem! Many of our customers order on behalf of family members who want to pay the subscription themselves. Simply pay by debit/credit card online for the set-up and first subscription payment. Your confirmation email will include a link to the Direct Debit instruction. The person who will be paying the subscription can use this link to complete the Direct Debit instruction or call our Customer Services team, 9am – 5pm Monday to Friday on 0800 085 7371.

  • What if change my mind after ordering?

    No problem! You can return your equipment free of charge within 30 days and we will refund the full cost of your order.

    We make the returns process as easy as possible by supplying you with a freepost Royal Mail return collection bag.

  • Can I order a spare pendant?

    Yes, you can order a second pendant to use either as a spare or if there is someone else who lives at the same address that would also like to use the personal alarm service. There is no additional monitoring cost for this, although there is a small charge for the second pendant. Choose the second user option when ordering online to receive an additional pendant.

  • What do I need to use the personal alarm service?

    All you need is a telephone landline and a mains electricity socket within 10 feet of each other to plug the personal alarm base unit into.

    You may need to bend down to reach the telephone and power sockets.

    We recommend that you let us know of any emergency contacts we should call should you need assistance. If you have a key safe, we recommend that you provide us with the location and key safe code. We will only share this information with the emergency services so that they can access your property quickly and conveniently if required.  

    So that we can arrange the best help in an emergency, we’ll also ask you for GP details and medical conditions. 

  • What is included with my order?

    Your personal alarm order contains everything you need. You will receive: your personal alarm button, neck and pendant strap so you can choose how you wear the alarm, base unit, telephone adapter, telephone lead and power adapter.

    Also included is a Welcome guide with easy-to-follow instructions to set-up and use your personal alarm.

    Your subscription includes our free warranty and repair service and unlimited alarm calls.

  • I was expecting the subscription cost to be higher. What is included in the subscription?

    The subscription includes 24-hour monitoring by our Emergency Resolution Centres. We have three UK based Emergency Resolution Centres, so you can be confident that alarm calls will be answered any time of the day or night, 365 days of the year.

    Also included in the subscription is our free warranty and repair service and unlimited alarm calls

  • Do I own the equipment?

    The personal alarm equipment is rented from us for the duration of your contract. This means that if the equipment develops a fault, we will repair or replace it free of charge. When you no longer require our service, we will provide a freepost Royal Mail return collection bag to make it as easy as possible to return the equipment.

Total to pay today

£85.48

Including VAT of £0.00

Age UK Personal Alarm

  • Set-up cost £69.00
  • First month's subscription £16.48
  • Delivery Free
With the following options:
Tick icon You are exempt from paying VAT

You have selected to pay the ongoing subscription monthly.


Frequently asked questions

  • Do I need to pay VAT on my order?

    94% of customers do not pay VAT on their personal alarm. If you, or the person you are buying the alarm for, have a condition that requires regular medication, are chronically sick or are registered disabled then you may be eligible for VAT exemption. If you are unsure, check you meet the VAT exempt requirements.

  • What happens after I place my order online?

    You’ll be asked to complete the Direct Debit instruction form once you have submitted your order online. Your confirmation email will also include a link to the Direct Debit form in case you, or the person paying the Direct Debit, are unable to complete the form immediately. 

    We will prepare your order as soon as possible. Orders received by 1pm, Monday – Friday will be shipped as next working day delivery to all postcodes in England and Wales. For those areas of the UK that we cannot deliver to within 24 hours, we offer a 48 hour delivery instead.

    If you provide a mobile number, we’ll send you an SMS message to let you know when we have sent your order out.

    We will include an Account Set-up form with your order. To ensure we deliver the best possible service to you and your family, please complete and return this so we have the following information:

    Medical details – so we can arrange the best help in an emergency, we’ll ask you for GP details and medical conditions.

    Emergency contacts – so we know who to contact in an emergency, we’ll ask for the names, addresses and phone numbers of family, friends or neighbours.

    Key safe – if you have a key safe, let us know the code and location so we can get help to you in an emergency.

  • How do I set-up the Direct Debit subscription?

    You can set-up the Direct Debit when you order online. Either choose to pay the set-up cost and first subscription payment by debit/credit card and complete the Direct Debit instruction later. Or you can choose to include the set-up cost in your first Direct Debit payment.

    You’ll be asked to complete the Direct Debit instruction form once you have submitted your order online. Your confirmation email will also include a link to the Direct Debit form in case you, or the person paying the Direct Debit, are unable to complete the form immediately.

    If ordering by telephone then the Direct Debit instruction will be set-up over the phone with you by one of our sales advisors.

  • What if I want to the set-up costs and someone else pay the subscription?

    No problem! Many of our customers order on behalf of family members who want to pay the subscription themselves. Simply pay by debit/credit card online for the set-up and first subscription payment. Your confirmation email will include a link to the Direct Debit instruction. The person who will be paying the subscription can use this link to complete the Direct Debit instruction or call our Customer Services team, 9am – 5pm Monday to Friday on 0800 085 7371.

  • What if change my mind after ordering?

    No problem! You can return your equipment free of charge within 30 days and we will refund the full cost of your order.

    We make the returns process as easy as possible by supplying you with a freepost Royal Mail return collection bag.

  • Can I order a spare pendant?

    Yes, you can order a second pendant to use either as a spare or if there is someone else who lives at the same address that would also like to use the personal alarm service. There is no additional monitoring cost for this, although there is a small charge for the second pendant. Choose the second user option when ordering online to receive an additional pendant.

  • What do I need to use the personal alarm service?

    All you need is a telephone landline and a mains electricity socket within 10 feet of each other to plug the personal alarm base unit into.

    You may need to bend down to reach the telephone and power sockets.

    We recommend that you let us know of any emergency contacts we should call should you need assistance. If you have a key safe, we recommend that you provide us with the location and key safe code. We will only share this information with the emergency services so that they can access your property quickly and conveniently if required.  

    So that we can arrange the best help in an emergency, we’ll also ask you for GP details and medical conditions. 

  • What is included with my order?

    Your personal alarm order contains everything you need. You will receive: your personal alarm button, neck and pendant strap so you can choose how you wear the alarm, base unit, telephone adapter, telephone lead and power adapter.

    Also included is a Welcome guide with easy-to-follow instructions to set-up and use your personal alarm.

    Your subscription includes our free warranty and repair service and unlimited alarm calls.

  • I was expecting the subscription cost to be higher. What is included in the subscription?

    The subscription includes 24-hour monitoring by our Emergency Resolution Centres. We have three UK based Emergency Resolution Centres, so you can be confident that alarm calls will be answered any time of the day or night, 365 days of the year.

    Also included in the subscription is our free warranty and repair service and unlimited alarm calls

  • Do I own the equipment?

    The personal alarm equipment is rented from us for the duration of your contract. This means that if the equipment develops a fault, we will repair or replace it free of charge. When you no longer require our service, we will provide a freepost Royal Mail return collection bag to make it as easy as possible to return the equipment.

What our customers say...