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An elderly woman in a pink cable-knit cardigan stands beside an elderly man sitting in a yellow armchair

You have your stairlift.
Now get the rest of the house covered. 

Claim 3 months free on an Age UK Trading Personal Alarm from Taking Care, with free setup.*

One press of a button connects you to our UK team, day or night.

Choose your personal alarm

Voucher must be claimed by 1st April 2027. Terms and Conditions apply.

What you get

Whether you're relaxing at home or enjoying your garden, our personal alarms give you the reassurance that help is always available when you need it.

  • 24/7 UK-based response: Our team answers in seconds, any hour. They speak to you, assess what you need, and get the right help moving — a family member, a neighbour, or an ambulance.
  • Works all over your home and garden: Wear it as a pendant or a wristband. Press it anywhere in range of the base unit.
  • Fall detection, if you want it: Choose the alarm with automatic fall detection and it raises the alarm itself if you fall and cannot press the button.
  • Set up for free: Setup is usually £69.99 (£83.99 including VAT) and free with this offer.

Choose your personal alarm

In-home alarm

In home personal alarm pendant

Digital Personal Alarm

Save £143.46 with free setup and the first 3 months free

A simple personal alarm that works at home and in the garden, giving quick access to help at the touch of a button.

First 3 months: Free
Save £73.47

Setup: Free
Save £69.99

Then: £293.88 per year

24/7 UK response: Yes

Wearable as: Pendant or wristband

Fall detection: No

Claim now

In-home alarm with fall detection

In home fall alarm pendant

Digital Fall Alarm

Save £155.46 with free setup and the first 3 months free

A personal alarm for use at home and in the garden, with automatic fall detection for added reassurance.

First 3 months: Free
Save £85.47

Setup: Free
Save £69.99

Then: £341.88 per year

24/7 UK response: Yes

Wearable as: Pendant or wristband

Fall detection: Yes

Claim now

Prices exclude VAT and subject to change. Most customers qualify for VAT exemption. We will ask one short question when you claim and apply the relief automatically if you qualify.
Your subscription includes the rental of the alarm equipment. It remains our property and must be returned when the service is cancelled.
Free next working day delivery in England and Wales for orders before 1pm, Monday to Friday, 48-hour delivery is available for other areas.
Fall detection is designed to recognise hard falls. If you are able to press the button, you should always do so. 

How to claim your personal alarm

1. Call our team with your voucher code

Your voucher code is on the leaflet from your stairlift installation.

2. Tell us which personal alarm you have chosen

Choose the standard in-home alarm, or with fall detection. Our friendly team can advise on the most suitable option and answer any questions.

3. We'll ask for a few details to set up your account

We'll ask for some information to set up your account, including payment details, so your alarm carries on without interruption after the free period. No payment is taken for 3 months.

4. We send the alarm to you

You will receive your personal alarm within 1 - 2 working days, with everything you need to set it up. Delivery is free of charge.

Claim your personal alarm

Woman sitting in a yellow armchair wearing a pink striped shirt and glasses, and personal alarm pendant

Before you claim, please read this

  • Your first 3 months are free and setup is free. No payment will be taken from your account during this time.
  • We will set up a Direct Debit and take your payment details when your alarm is dispatched.
  • After 3 months, your subscription continues at £293.88 for the year for the Digital Personal Alarm, or £341.88 for the Digital Fall Alarm, taken as a single payment.  If VAT applies, the annual cost is £352.66 or £410.26 respectively.
  • We will contact you at least 14 days before that payment to remind you.
  • You can cancel at any time before that first payment and pay nothing. Call 0800 085 8615, email enquiries@taking.care or cancel in your online account.
  • After the first payment  you have a further 14 days to change your mind and get a refund, provided you return the equipment.
  • The alarm equipment is rented, not sold. It remains our property throughout. If you cancel at any point, including during the free months, you must return the equipment to us. We will arrange for the equipment to be returned via an Evri ParcelShop or a courier collection service.  If the equipment is not returned within 28 days we may charge a non-return fee of £250. Full details are included in our returns policy.

Freephone 0800 085 8615 to claim

Lines are open Lines open Monday - Friday, 9am - 6pm.

A smiling older man sits on a wooden garden bench against a red brick wall, wearing a quilted vest over a light beige shirt, blue jeans, and brown boots.

Taking Care service reviews

Featured on Which?
Close up digital fall alarm pendant

Digital Fall Alarm

From £28.49 per month

Elderly man sat on sofa wearing personal alarm on wrist

Why Taking Care?

Trading Standards Approved

We are proud to be Trading Standards Approved, giving families confidence that our personal alarms meet high standards for service, transparency and reliability.

24-hour UK Response Team

Every personal alarm connects you to our UK-based Emergency Response Team, available 24 hours a day when help is needed.

Trusted by families across the UK

Over 250,000 people and their families across the UK have relied on our alarms for reassurance at home and on the go.

No landline required

Our digital personal alarms work without a landline, making them quick and easy to set up at home.

Clear, honest pricing

No hidden costs, with calls, data and repairs included for simple, transparent pricing.

Free next working day delivery

Order today and receive your alarm with fast, reliable next working day delivery.

How the personal alarms work

    How it Works

    1. Press your alarm for help
    Person holding a alarm pendant, wearing a green jacket.

    If you need assistance, simply press the button on your personal alarm. You’ll be connected straight away to our Emergency Resolution Team.

    2. Speak to our UK team in seconds
    Person wearing a headset in an office setting

    Our trained team will answer your call and speak with you through the alarm to understand what’s happening.

    3. We contact the right people
    Woman sitting at a desk in an office setting, talking on the phone and taking notes.

    If you need help, we can contact your chosen family members, neighbours, or the emergency services.

    4. Help is arranged quickly
    Alarm monitoring staff for local authority clients

    Support will arrive as quickly as possible, giving reassurance that help is always close by.

    What our customers say


    Retired Squadron Leader A. Garretts MBE explains how a Taking Care personal alarm gives him and his family peace of mind that help is always available.

    Freephone 0800 085 8615 to claim

    Lines are open Lines open Monday - Friday, 9am - 6pm.

    If you have any questions, we are happy to help

    Our friendly UK-based team can guide you and answer any questions. No pressure, just helpful advice. Lines open Monday – Friday, 9am - 6pm.

    Freephone 0800 085 8615

    Questions about our personal alarm service

    Will a personal alarm affect my independence?

    No. In fact, many customers tell us their personal alarm gives them more confidence to continue living independently. Whether you're at home or enjoying the garden, help is available if you ever need it, so you can carry on doing the things you enjoy.

    Will my family be notified if I need help?

    Yes. If you need assistance, our UK-based team can contact your chosen family members, friends or neighbours and keep them informed.

    Is a personal alarm difficult to use?

    Not at all. Personal alarms are designed to be simple and easy to use. If you ever need help, simply press the button and you'll be connected to our UK-based team.

    Do I need to pay VAT?

    Most of our customers do not pay VAT on their personal alarm. You may be eligible for VAT exemption if you, or the person you’re buying for:

    • - Have a condition requiring regular medication
    • - Are chronically sick
    • - Are registered disabled

    We will ask one short question when you claim and apply the relief automatically if you qualify.

    What is covered by the lifetime warranty?
    • If your in-home personal alarm develops a fault or stops working at any time whilst you are a customer, we will either repair or replace the equipment for you.
    • If the pendant battery needs replacing, we'll change that too, free of charge.
    Is the delivery, warranty and repair service really free of charge?
    • Yes. We don’t charge for delivery and we include next working day delivery for orders received by 1pm, Monday – Friday to all postcodes in England and Wales.
    • For those areas of the UK that we cannot deliver to within 24 hours, we offer a 48-hour delivery instead.
    Do I own the personal alarm equipment?

    No, the in-home personal alarm equipment is rented from us for the duration of your contract. 

    If your personal alarm develops a fault, we’ll repair or replace it for free. When you no longer need the service, we’ll arrange a free return via an Evri ParcelShop or courier collection.

    What if I need an ambulance and I cannot let them in?
    • - If you ever need emergency help but can’t unlock the door, a key safe can ensure paramedics can reach you quickly without causing damage to your home.
    • - We recommend installing a secure key safe outside your home and sharing the code with us. In an emergency, we will provide the code to the emergency services so they can enter safely and assist you as quickly as possible.
    • - Having a key safe gives you and your loved ones extra peace of mind, knowing help can always get to you when needed.
    • - You add a key safe to your personal alarm package when you order.
    Does the Digital Fall Alarm detect all falls?
    • The Digital Fall Alarm may not detect every fall as it is designed to detect hard, unobstructed falls. If you are able to do so, you must ensure that you press the emergency button each time that you fall.
    • The fall alarm sensor uses an algorithm to recognise the difference between ‘hard’ falls and other movements so like many similar devices on the market, it cannot guarantee to detect all falls because it is dependent on where it is worn and the amount of shock or impact from the fall.

    * Terms and Conditions

    • Age UK Trading Personal Alarms are provided by Taking Care Personal Alarms Limited (Taking Care)
    • Offer applies to the Digital Personal Alarm or Digital Fall Alarm, for new Taking Care customers who sign up before 1st April 2027
    • The first 3 months’ subscription are free and set-up is free; nothing will be taken from your account during this time
    • A Direct Debit will be set up and your payment details taken when you order your alarm
    • After 3 months, your subscription will continue at the standard annual price - £293.88 for the Digital Personal Alarm and £341.88 for the Digital Fall Alarm, taken as a single payment. If VAT applies, the annual cost is £352.66 or £410.26 respectively
    • Taking Care Personal Alarms will contact you at least 14 days before that payment to remind you
    • You can cancel at any time before that first payment and pay nothing. To cancel call 0800 085 8615, email enquiries@taking.care, or cancel online https://taking.care/pages/cancelling-your-personal-alarm-service
    • After the first payment you have a further 14 days to change your mind and get a refund, provided you return the equipment to Taking Care
    • The alarm equipment is rented, not sold. It remains the property of Taking Care throughout. If you cancel at any point, including during the first 3 months, you must return all the alarm equipment to Taking Care using the returns process. If it is not returned within 28 days we may charge a non-return fee of £250.
    • The Digital Fall Alarm cannot guarantee to detect all falls and is dependent on the impact from the fall. If you fall and can press the emergency button, then you should do so.
    • Prices subject to change. We reserve the right to change, amend or remove any part of this offer at any time and without notice
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