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Privacy Statement

Please make sure that you and everyone who is impacted by this service has read this summary and the full data privacy notice in our privacy policy.

We want to reassure you we never sell personal member information to third parties. We will only use your information in ways we are allowed to by law, which includes only collecting as much information as we need.

We collect information about you from you, or a representative contacting us on your behalf, for the service.

We process your information for managing the service you or you representative has requested.

We may disclose your information to other people or organizations. For example, we’ll do this to:

  • Contact the emergency services (when alarm triggered)
  • Allow other AXA companies in the UK to contact you if you have agreed.

As we provide social care services to assist our customers to be more independent in their own home we may not require your explicit consent to process medical information. Similarly, we will process such information in event of an emergency as it is aimed at protecting your vital interest.

In some cases you have the right to ask us to stop processing your information or tell us that you don’t want to receive certain information from us. You can also ask us for a copy of information we hold about you and ask us to correct information that is wrong.


Taking Care sends cookies to your computer from this website. Cookies are pieces of information that a website transfers to your computer and can make a website more useful by storing information about your preferences on particular websites. This in turn allows website owners to provide more useful features for their users.

Taking Care uses cookies and tracking software to monitor traffic patterns and site usage. This includes non-specific data such as mouse-movements and pages visited.Taking Care may run specific marketing campaigns through social media and digital advertising that you may see which are based on general demographics, interests and website usage. 

If you wish to restrict the data that we collect through our tracking software, you can alter the cookies settings in your browser. More detailed information on the cookies we store and use can be found on our Cookie Policy.

Live Chat

This website may use Live Agent and Quriobot, chat platforms that connect users with the customer support of PPP Taking Care. We are collecting names and/or email addresses and phone numbers only with the consent of the users, in order to start the chat. The messages and data exchanged are stored within the chat applications. For more information, please refer to the Live Agent Privacy Policy and Quriobot Privacy Policy. PPP Taking Care is not making use of these messages or data other than to follow up on users’ registered issues or inquiries. Your personal data will be processed and transmitted in accordance with the General Data Protection Regulation (GDPR).

If you want to ask to exercise any of your rights just call us on 01364 651600
write to Head of Operations at Taking Care, Linhay House, Linhay Business Park, Ashburton, Devon, TQ13 7UP.