The best protection for someone you love

For over 30 years, families across the UK have relied on Taking Care to support loved ones at home and on the go.

Every personal alarm connects your loved one to our UK-based Emergency Response Team, available 24 hours a day when help is needed.

We are proud to be Trading Standards Approved, giving families confidence that our personal alarms meet high standards for service, transparency and reliability.

Our digital personal alarms work without a landline, making them quick and easy to set up.

Comprehensive and reliable alarm monitoring with three dedicated locations in the UK.

No hidden costs, with calls, data and repairs included for simple, transparent pricing.

Order today and receive your alarm with fast, reliable next working day delivery.

Most of our customers do not pay VAT on their personal alarm. You may be eligible for VAT exemption if you, or the person you’re
buying for:

• - Have a condition requiring regular - medication
• - Are chronically sick
• - Are registered disabled

If unsure, you can check our VAT exemption requirements when placing your order online or by phone.

The set-up cost includes setting up your account and registering your loved one as a customer. You will need to setup the personal alarm yourself. Clear, easy-to-follow instructions are provided with your personal alarm, although you may need to bend down to reach the power socket for the alarm unit.

• If your personal alarm develops a fault or stops working at any time whilst you are a customer, we will either repair or replace the equipment for you.
• If the pendant battery needs replacing, we'll change that too, free of charge.
• Note: the Personal Alarm Watch and Dementia tracker have a 12 month warranty and are purchased, not leased.

• Yes. We don’t charge for delivery and we include next working day delivery for orders received by 1pm, Monday – Friday to all postcodes in England and Wales.
• For those areas of the UK that we cannot deliver to within 24 hours, we offer a 48-hour delivery instead.

No, the personal alarm equipment is rented from us for the duration of your contract, with the exception of the Personal Alarm Watch and Dementia Tracker which are owned. 

If your personal alarm develops a fault, we’ll repair or replace it for free. When you no longer need the service, we’ll arrange a free return via an Evri ParcelShop or courier collection.

When ordering online:

• - Pay the set-up cost with a debit or credit card.
• - Complete the Direct Debit form linked from the confirmation page and order confirmation email for the ongoing subscription.

If ordering by phone, our advisors will help you set it up. 

If someone else is paying the subscription, they can use the link in your email or call Customer Services.

• - If your loved one ever needs emergency help but can’t unlock the door, a key safe can ensure paramedics can reach them quickly without causing damage to their home.
• - We recommend installing a secure key safe outside your home and sharing the code with us. In an emergency, we will provide the code to the emergency services so they can enter safely and assist your loved one as quickly as possible.
• - Having a key safe gives you and your loved ones extra peace of mind, knowing help can always get to you when needed.
• - You add a key safe to your personal alarm package when you order.

No, new Taking Care personal alarms won’t be affected.

• The UK is switching from analogue landlines to digital ones. This means traditional copper phone lines will be switched off by 31st January 2027.
• You’ll still be able to have a home phone, but it will connect through a digital hub (usually your broadband router). Your phone provider will contact you before anything changes and tell you what to do.

Why your Taking Care alarm is safe: our personal alarms use the mobile network - not your landline - so they keep working as normal.

Taking Care's alarms use pre-fitted multi-network SIMs to connect to the strongest available signal. Many customers find their personal alarm will work, even in areas with weaker coverage.

If you are concerned about the mobile signal where you live, please call freephone 0800 085 8048 for advice. Lines are open Monday – Friday, 9am – 6pm.

• Our Digital Fall Alarm, Personal Alarm Watch and Taking Care Anywhere have accelerometers and gyroscopes within the wearable device.
• These sensors react to the motion and impact of the fall in real-time. When a sudden and rapid movement, followed by a lack of activity (immobility), is detected, the alarm interprets it as a potential fall.
• The sensors are calibrated to distinguish between normal movements (e.g. sitting or bending down) and actual falls, reducing the chances of false alarms.

• The fall alarm sensor may not detect every fall as it is designed to detect hard, unobstructed falls. If your loved one is able to do so, they must press the emergency button each time that they fall.
• The fall alarm sensor uses an algorithm to recognise the difference between ‘hard’ falls and other movements so like many similar devices on the market, it cannot guarantee to detect all falls because it is dependent on where it is worn and the amount of shock or impact from the fall.

• Online: Use the account setup link in your order confirmation email.
• By post: Complete the form in your welcome pack.
• By phone: Call freephone 0800 085 8048, Monday – Friday, 9am – 5pm.