Phone Need help? Call us on 0800 085 7371

Taking care of you and your loved ones
Trusted Traders<br>Approved Service
Trusted Traders
Approved Service
Free Lifetime <br>Equipment Warranty *
Free Lifetime
Equipment Warranty *
Supporting Age UK's <br>charity work
Supporting Age UK's
charity work
Rated 4.8 out of 5
on TrustPilot

FAQs - Guardian Watch Package

Do I need to pay VAT on my Personal Alarm Watch order?

94% of customers do not need to pay VAT on their orders. If you, or the person you are buying the personal alarm watch for, have a condition that requires regular medication, are chronically sick or are registered disabled then you may be eligible for VAT exemption. If you are unsure, check you meet the VAT exempt requirements.

What happens after I place my order online?

You will receive a confirmation email and we will prepare your order as soon as possible. Orders received by 1pm, Monday – Friday will be shipped as next day delivery to all postcodes in England and Wales. For those areas of the UK that we cannot deliver to within 24 hours, we offer a 48 hour delivery instead.

If you provide a mobile number, we’ll send you an SMS message to let you know when we have sent your order out or, if you have ordered our installation service, we’ll be in touch within 1 working day to arrange a suitable time and date for the installation.

We will include a Direct Debit mandate form and for convenience we recommend you return it to set-up a Direct Debit for your subscription.

How do I pay the subscription cost?

For your convenience, we recommend setting up a monthly Direct Debit. We include a Direct Debit mandate form with your order.

What if I change my mind after ordering?

No problem! You can return your equipment free of charge within 14 days and we will refund the full cost of your order. We make the returns process as easy as possible by supplying you with a freepost Royal Mail return collection bag.

I was expecting the subscription cost to be higher. What is included in the subscription?

The monthly subscription includes everything you need to use your Personal Alarm Watch, including unlimited emergency calls to our UK-based Emergency Resolution Centre.

Also included is unlimited GPS tracking, unlimited phone calls from the watch and unlimited heart rate monitoring. There are no hidden costs or Pay As You Go SIM charges.

Do I own the Personal Alarm Watch?

Yes. The subscription is for the alarm monitoring service. If the watch is lost or damaged, you would need to order a replacement to continue benefiting from the 24 hour monitored alarm service.

Can I order more than one watch?

Of course. We limit orders to one watch per basket/transaction so that we accurately collect the information we need about the alarm monitoring customer to set-up the monitoring service. If you would like to order more than one watch, please place two orders or give our team a call on 0800 085 7371.

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