Phone Need help? Call us on 0800 085 7371

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Personal alarm<br>warranty included
Personal alarm
warranty included
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Are you or a loved one at risk of a fall?

Every 10 seconds, a loved one in the UK has a fall. Find out your risk score in 2 minutes.

FAQs Product - Falls Detector Package v2

Will the fall detector work in the home and garden?

Yes, the alarm works up to 75 metres / 246 feet from the alarm unit so you can get about your daily life knowing you can get support if it is needed.

Can the fall detector be used as a personal alarm pendant?

Yes, you can press the button to call our Emergency Resolution Team. They will speak to you over the alarm unit and arrange help should you need it.

Can you set up the fall detector for me?

Yes, one of our friendly Telecare Consultants can set everything up for you, test your fall alarm and show you how it works. Simply add our installation service to your order when you purchase online. If you order a key safe, they will fit that too. We’ll be in touch within 1 working day to arrange a suitable time and date for the installation. The installation service costs £99 (£118.80 including VAT).

Is the fall detector water-resistant?

Yes, the pendant is water-resistant up to 1 metre for 30 minutes (IP67 standard) and can be worn in the bathroom and shower. We would encourage you to wear it in the bathroom where you are at most risk of slipping.

Does the fall sensor detect all falls?

The fall detector may not detect every fall as it is designed to detect hard, unobstructed falls. If you are able to do so, you must ensure that you press the emergency button each time that you fall.

The fall alarm sensor uses an algorithm to recognise the difference between ‘hard’ falls and other movements so like many similar devices on the market, it cannot guarantee to detect all falls because it is dependent on where it is worn and the amount of shock or impact from the fall. 

What do I need to use the fall detector alarm?

The fall detector calls our Emergency Resolution Team through the alarm unit. All you need is a modern phone socket and a mains electricity socket nearby (within 10 feet) to connect the alarm unit to.

We do recommend that you let us know of any emergency contacts we should call should you need assistance.

If you have a key safe, we recommend that you provide us with the location and key safe code. We will only share this information with your emergency contacts or emergency services so that they can access your property quickly and conveniently if required.

What can I do to reduce the likelihood of falling?

Falls can have serious consequences as we age. There are steps you can take to make your home safer and improve strength and balance to reduce the risk of falls.

Download our free Falls Prevention Guide for useful tips and advice to keep you or your loved ones safe in their home.

What if I want to pay the set-up costs and someone else pay the subscription?

No problem! Many of our customers order on behalf of family members who want to pay the subscription themselves. Simply pay by debit/credit card online for the set-up and first subscription payment. Your confirmation email will include a link to the Direct Debit instruction. The person who will be paying the subscription can use this link to complete the Direct Debit instruction or call our Customer Services Team, 9am – 5pm, Monday to Friday on 0800 085 7371.

How do I provide you with my emergency contacts?

Once you have submitted your order, you will receive an email with a link to an online account setup form. Please complete and submit this form so we know who to contact in an emergency. If you prefer, you can provide this information by calling Customer Services on 0800 023 4301, Monday – Friday, 9am – 5pm.

We’ll also ask for some other details so we can provide the best possible response, including medical details and your key safe code and location, if you have one.

Do I own the equipment?

The equipment is rented from us for the duration of your contract. This means that if the equipment develops a fault, we will repair or replace it free of charge. When you no longer require our service, we will provide a Freepost Royal Mail return collection bag to make it as easy as possible to return the equipment.