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FAQs Product - Falls Detector Package

Will the fall detector work in the home and garden?

Yes, it works up to 75 metres from the alarm base unit so you can get about your daily life knowing you can get support if it is needed.

Can the fall detector be used as a personal alarm pendant?

Yes, you can press the button on the neck or wrist pendant to call our Emergency Resolution Centre. They will speak to you over the alarm base unit and arrange help should you need it.

Can you set-up the fall detector for me?

Yes, one of our friendly advisors can set everything up for you, test your fall alarm and show you how it works. Simply add our installation service to your order when you purchase online. If you order a key safe, they will fit that too. We’ll be in touch within 1 working day to arrange a suitable time and date for the installation. The installation service costs £99 (£118.80 including VAT).

Is the fall detector water resistant?

Yes, it is water resistant up to 1 metre for 30 minutes.

Does the fall sensor detect all falls?

The fall alarm sensor uses an algorithm to recognise the difference between ‘hard’ falls and other movements so like many similar devices on the market, it cannot guarantee to detect all falls because it is dependent on where it is worn and the amount of shock or impact from the fall. If you fall and can press the emergency button then you should do so.

What's included in the fall detector package?

Your fall alarm package includes the Age UK personal alarm service, fall sensor pendant and free back-up alarm pendant. It also includes a power lead, telephone lead and telephone adapter to connect your base unit. You can choose between wrist and pendant straps when ordering online.

Delivery is free of charge. Next working day delivery is available in England and Wales for self-install orders received before 1pm, Monday – Friday. For other areas, 48 hour delivery available

What's included with the subscription?

The subscription includes 24-hour monitoring by our Emergency Resolution Centres. We have three UK based Emergency Resolution Centres, so you can be confident that alarm calls will be answered any time of the day or night, 365 days of the year. You can make unlimited alarm calls in the event of any emergency. Your subscription also includes a lifetime equipment warranty and we offer a 14-day money back guarantee.

If the battery in your fall detector needs replacing, we will even replace it free of charge; unlike some other personal alarm providers who will charge you for a replacement pendant.

What do I need to use the fall detector alarm?

The fall detector calls our Emergency Resolution Centre through the personal alarm base unit. All you need is a modern phone socket and a mains electricity socket nearby (within 10 feet) to connect the base unit to. We do recommend that you let us know of any emergency contacts we should call should you need assistance. If you have a key safe, we recommend that you provide us with the location and key safe code. We will only share this information with your emergency contacts or emergency services so that they can access your property quickly and conveniently if required.

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