Call our friendly UK team for free advice. Lines are open Monday - Friday, 8am - 5pm.
Save £35 on your personal alarm today
Stay independent with 24/7 UK support - trusted by over 250,000 older adults and their families.
Quick to set up: no landline needed and free next working day delivery.
Includes 1 month free every year + 30-day money-back guarantee*
Rated 4.7/5
Which personal alarm is right for you?
All our personal alarms connect you to 24/7 help from our dedicated Emergency Resolution team. Choose an alarm that suits your lifestyle and needs.
Home use
Out-and-about
Fall detection
Location-aware GPS
Talking pendant
Long battery charge
Compare our personal alarms
Digital Personal Alarm
Best for: simple home safety
- 30-day money back guarantee
- Works in the home and garden
- Pendant or wrist strap
- UK-based 24-hour monitoring
- 6-year battery charge
- Speak through the base unit
- Does not detect falls
From £22.49/month
Setup £34.99 £69.99
+ 1 month free when you pay annually*
Digital Fall Alarm
Best for: extra reassurance
- 30-day money back guarantee
- Works in the home and garden
- Pendant or wrist strap
- UK based 24-hour monitoring
- 2-year battery charge
- Speak through the base unit
- Detects falls^
From £28.49/month
Setup £34.99 £69.99
+ 1 month free when you pay annually*
Taking Care Anywhere
Best for: active lifestyles (GPS)
- 30-day money back guarantee
- Works anywhere in the UK**
- Pendant, keyring or on belt
- UK-based 24-hour monitoring
- 1-2 months battery charge
- Speak through the pendant or base unit
- Detects falls^
From £31.49/month
Setup £35.00 £70.00
+1 month free when you pay annually*
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Prices shown exclude VAT. Most customers qualify as VAT exempt.
Peace of mind for you and your family
A personal alarm helps you feel safe and confident at home — because you know help is always close by, day or night. It’s there for the unexpected moments, so you can get on with life without worry.
With one press of the emergency button, you’re connected to our friendly Emergency Resolution team in seconds. We’ll stay on the line, talk you through what’s happening, and get the right help to you.
You’re not left waiting for someone to notice you’re in trouble, and you don’t have to rely on family or friends to be available. We already know who you are and where you live — even if you can’t speak — so support can be sent straight away.
Falls are one of the biggest worries as we get older. In fact, they’re the leading cause of emergency hospital admissions for older people, and around 1 in 3 people over 65 have a fall each year. Choosing a personal alarm with fall detection provides extra safety and reassurance.
Why thousands trust Taking Care
24/7 reliable protection
Help whenever you need it, 365 days a year.
Clear, honest pricing
No hidden fees. Repairs, calls & data included.
Fair refund policy
Pro-rata refunds. No long contracts.
Digital-ready alarms
No landline issues during the digital switchover.
Trusted by NHS
Recommended by health & care professionals.
Over 250,000 older adults and families supported
You’re in safe, experienced hands.
Free wellbeing calls
We’ll check in if something doesn’t seem quite right, giving you and your family extra peace of mind.^^
Prices locked until 2027*
Clear pricing. Order now to lock your subscription.
How our personal alarm service works
- Press your alarm — anytime, day or night.
Just press the button if you fall, feel unwell, or need urgent help. - Our UK team answers within seconds.
They already know who you are and where you are — even if you can’t speak. - We get the help you need.
We’ll contact your family, neighbours or the emergency services.
Who it's for
Falls or health worries can affect confidence — both for you and your loved ones. With a Taking Care alarm, your family knows you’re never alone.
If you’ve had a fall
If you live alone
Returning home from hospital
Managing a health condition
What our customers say
Retired Squadron Leader A. Garretts MBE explains how a Taking Care personal alarm gives him and his family peace of mind that help is always available.
Questions about our personal alarm service
Do I need to pay VAT?
Most of our customers do not pay VAT on their personal alarm. You may be eligible for VAT exemption if you, or the person you’re
buying for:
- Have a condition requiring regular medication
- Are chronically sick
- Are registered disabled
If unsure, you can check our VAT exemption requirements when placing your order online or by phone.
What does the set-up cost include?
The set-up cost includes setting up your account and registering you as a customer. You will need to setup the personal alarm yourself. Clear, easy-to-follow instructions are provided with your personal alarm, although you may need to bend down to reach the power socket for the alarm unit.
What is covered by the lifetime warranty?
- If your personal alarm develops a fault or stops working at any time whilst you are a customer, we will either repair or replace the equipment for you.
- If the pendant battery needs replacing, we'll change that too, free of charge.
Is the delivery, warranty and repair service really free of charge?
- Yes. We don’t charge for delivery and we include next working day delivery for orders received by 1pm, Monday – Friday to all postcodes in England and Wales.
- For those areas of the UK that we cannot deliver to within 24 hours, we offer a 48-hour delivery instead.
Do I own the personal alarm equipment?
No, the personal alarm equipment is rented from us for the duration of your contract. If it develops a fault, we’ll repair or replace it for free. When you no longer need the service, we’ll arrange a free return via an Evri ParcelShop or courier collection.
How do I set up the Direct Debit subscription for the monitoring?
When ordering online:
- Pay the set-up cost with a debit or credit card.
- Complete the Direct Debit form linked from the confirmation page and order confirmation email for the ongoing subscription.
If ordering by phone, our advisors will help you set it up.
If someone else is paying the subscription, they can use the link in your email or call Customer Services.
What if I need an ambulance and I cannot let them in?
- If you ever need emergency help but can’t unlock the door, a key safe can ensure paramedics can reach you quickly without causing damage to your home.
- We recommend installing a secure key safe outside your home and sharing the code with us. In an emergency, we will provide the code to the emergency services so they can enter safely and assist you as quickly as possible.
- Having a key safe gives you and your loved ones extra peace of mind, knowing help can always get to you when needed.
- You add a key safe to your personal alarm package when you order.
Will the Digital Switchover affect my Taking Care personal alarm?
No, new Taking Care personal alarms won’t be affected.
- The UK is switching from analogue landlines to digital ones. This means traditional copper phone lines will be switched off by 31st January
2027. - You’ll still be able to have a home phone, but it will connect through a digital hub (usually your broadband router). Your phone provider will contact you before anything changes and tell you what to do.
Why your Taking Care alarm is safe: our personal alarms use the mobile network - not your landline - so they keep working as normal.
What if I can't get a mobile signal where I live?
The Digital Personal Alarm, Digital Fall Alarm and Taking Care Anywhere use pre-fitted multi-network SIMs to connect to the strongest available signal. Many customers find their personal alarm will work, even in areas with weaker coverage.
If you are concerned about the mobile signal where you live, please call freephone 0800 085 7371 for advice. Lines are open Monday – Friday, 9am – 6pm.
What is fall detection?
- Our Digital Fall Alarm and Taking Care Anywhere have accelerometers and gyroscopes within the wearable device.
- These sensors react to the motion and impact of the fall in real-time. When a sudden and rapid movement, followed by a lack of activity (immobility), is detected, the alarm interprets it as a potential fall.
- The sensors are calibrated to distinguish between normal movements (e.g. sitting or bending down) and actual falls, reducing the chances of false alarms.
Does the fall alarm sensor detect all falls?
- The fall alarm sensor may not detect every fall as it is designed to detect hard, unobstructed falls. If you are able to do so, you must ensure that you press the emergency button each time that you fall.
- The fall alarm sensor uses an algorithm to recognise the difference between ‘hard’ falls and other movements so like many similar devices on the market, it cannot guarantee to detect all falls because it is dependent on where it is worn and the amount of shock or impact from the fall.
How do I provide you with my emergency contacts?
- Online: Use the account setup link in your order confirmation email.
- By post: Complete the form in your welcome pack.
- By phone: Call freephone 0800 085 7371, Monday – Friday, 9am – 5pm.
Order online today to benefit from our 24-hour emergency resolution
30-day risk-free trial • Free next working day delivery • 1 month free every year when you pay annually