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Personal Alarm Watch with Fall Detection
Stay independent with 24/7 UK support - trusted by over 250,000 older adults and their families.
Works at home and out-and-about. Quick to set up: works out of the box with free next working day delivery.
Includes 1 month free every year + 30-day money-back guarantee*
Service rated excellent
Is a Personal Alarm Watch right for you?
If you enjoy being out of the house, and want reassurance that you can call for help in an emergency, this will suit your active lifestyle.
A Personal Alarm Watch provides reassurance if you’re worried about how you would call for help if you were alone in the home, garden or out-and-about.
You can speak with our dedicated Emergency Resolution Team in any emergency through the watch, 24-hours a day.
Out-and-about
Location-aware GPS
Fall detection
Free Friends & Family app
Fast delivery
Easy to use
Personal Alarm Watch features
Personal Alarm Watch
Best for: extra reassurance if you want to maintain an active lifestyle
- 30-day money back guarantee
- UK-based 24-hour monitoring
- Speak through the wristwatch
- Fall detection
- Accurate GPS tracking in an emergency
- Activity tracking
- Free Friends & Family app
- Water-resistant
- Heart rate monitor guide
- Up to 3 days battery charge
- Includes a locator beacon for improved GPS accuracy at home
From £24.49/month
Purchase and setup £99.99
+ 1 month free when you pay annually*
Prices shown are VAT exempt. Most customers qualify.
Stay active and maintain independence and confidence
The Personal Alarm Watch is designed for people who enjoy getting out and about — whether that’s a daily walk, popping to the shops, meeting friends, or travelling further afield.
- Worn comfortably on your wrist, it combines discreet safety with everyday features to support an active lifestyle.
- It will detect a hard fall^ and automatically call our 24/7 Emergency Resolution team.
- The built-in GPS tracking allows our 24/7 Emergency Resolution team to see your location if you need help.
- Your nominated contacts can also view your location using the optional app for added reassurance — giving both you and your family confidence, wherever life takes you.
There’s also a handy step counter and heart rate monitor guide to help you keep track of your daily activity, offering gentle encouragement to stay moving. The watch fully charges in just 90 minutes, so it’s quick and easy to power up.
The clear display shows the battery level at a glance, and the magnetic charger securely clips into place on the back of the watch for simple, hassle-free charging.
Stay connected with the free Friends and Family app
If you choose to use it, the app helps you and your loved ones stay informed and connected throughout the day:
- View daily activity: Your step count is shown on the watch and in the app, with a notification sent when you take your first steps of the day, letting loved ones know you’re up and about.
- Stay in touch easily: Receive messages and calls on your watch from loved ones using the app. Send voice notes directly from the watch to the app.
- Set helpful reminders: Appointments and reminders set in the app appear on your watch, helping you stay on track.
- Check wellbeing at a glance: A guide to heart rate is shown in the app, along with watch's battery level and GPS location.
How our personal alarm service works
- Press your alarm button on the watch — anytime, day or night.
Just press the button if you fall, feel unwell, or need urgent help. - Automatically calls for help if you fall. If a hard fall^ is detected, an alarm call will automatically be made.
- Our UK team answers within seconds.
They already know who you are and your GPS location — even if you can’t speak. - We get the help you need.
We’ll contact your family, friends or the emergency services.
Who it's for
Staying active and independent is important for our health and wellbeing. With a Personal Alarm Watch, you can have the confidence to continue doing the things you love, safe in the knowledge you’re never alone.
Maintaining an active lifestyle
Managing a health condition
If you live alone
If you’ve had a fall
Why thousands trust Taking Care
24/7 reliable protection
Help whenever you need it, 365 days a year.
Clear, honest pricing
No hidden fees with calls & data included. The Personal Alarm Watch also has a 12-month warranty.
Fair refund policy
Pro-rata refunds. No long contracts.
Trusted by NHS
Recommended by health & care professionals.
Over 250,000 older adults and families supported
You’re in safe, experienced hands.
Taking Care Personal Alarm Service reviews
What our customers say
Retired Squadron Leader A. Garretts MBE explains how a personal alarm gives him and his family peace of mind that help is always available.
Other personal alarms you might consider
Taking Care Anywhere
Fall detection with GPS when out and about.
Digital Personal Alarm
Simple home safety without fall detection.
Digital Fall Alarm
A personal alarm with fall detection that works in the home and garden.
Questions about our personal alarm service
Do I need to pay VAT?
Most of our customers do not pay VAT on their personal alarm. You may be eligible for VAT exemption if you, or the person you’re
buying for:
- Have a condition requiring regular medication
- Are chronically sick
- Are registered disabled
If unsure, you can check our VAT exemption requirements when placing your order online or by phone.
What does the set-up cost include?
The set-up cost includes purchase of the Personal Alarm Watch, setting up your account and registering you as a customer. Unlike the rented Digital Personal Alarm, Digital Fall Alarm or Taking Care Anywhere products, you are buying the Personal Alarm Watch outright.
What is covered by the 12-month warranty?
In the event of a fault, we will fix the issue, free of charge. Depending on the nature of the issue, we may send you a replacement Personal Alarm Watch.
Is the delivery, 12-month warranty and repair service really free of charge?
- Yes. We don’t charge for delivery and we include next working day delivery for orders received by 1pm, Monday – Friday to all postcodes in England and Wales.
- For those areas of the UK that we cannot deliver to within 24 hours, we offer a 48-hour delivery instead.
Do I own the Personal Alarm Watch?
Yes. Unlike the rented Digital Personal Alarm, Digital Fall Alarm or Taking Care Anywhere products, you are buying the Personal Alarm Watch outright.
How do I set up the Direct Debit subscription for the monitoring?
When ordering online:
- Pay the set-up cost with a debit or credit card.
- Complete the Direct Debit form linked from the confirmation page and order confirmation email for the ongoing subscription.
If ordering by phone, our advisors will help you set it up.
If someone else is paying the subscription, they can use the link in your email or call Customer Services.
What if I need an ambulance and I cannot let them in?
- If you ever need emergency help but can’t unlock the door, a key safe can ensure paramedics can reach you quickly without causing damage to your home.
- We recommend installing a secure key safe outside your home and sharing the code with us. In an emergency, we will provide the code to the emergency services so they can enter safely and assist you as quickly as possible.
- Having a key safe gives you and your loved ones extra peace of mind, knowing help can always get to you when needed.
- You add a key safe to your personal alarm package when you order.
How does the locator beacon work?
The plug in device comes already paired with your watch and helps provide a more accurate GPS location when you raise an alarm at home.
What if I can't get a mobile signal where I live?
The Personal Alarm Watch has a built in 4G SIM card that automatically connects to the strongest available mobile network.
Is the Personal Alarm Watch water-resistant?
Yes, it is IP67 water-resistant. It is designed to handle light rain and splashes. However, the watch should not be exposed to salt water, chlorinated water, hot soapy water or hot steam. We do not recommend wearing it in the bath or shower. This may damage it and void the warranty.
Is the app required to use the Personal Alarm Watch?
No, the Personal Alarm Watch can be used without the app. The optional app simply adds extra features, like sharing your daily activity and staying in touch with loved ones.
What does the Friends and Family app do?
With the app, family members can:
- Send text messages or call the watch from the app (calls charged at your network rate for an international call via your phone bill). You can reply from the watch with a voice message.
- View the watch’s location
- Set reminders and appointments that are shown on the watch
- See the daily step count and receive notifications of the first steps of the day
- View a guide to heart rate
- Check the watch's battery level
Does the Personal Alarm Watch detect all falls?
- The fall alarm sensor may not detect every fall as it is designed to detect hard, unobstructed falls. If you are able to do so, you must ensure that you press the emergency button each time that you fall.
- The fall alarm sensor uses an algorithm to recognise the difference between ‘hard’ falls and other movements so like many similar devices on the market, it cannot guarantee to detect all falls because it is dependent on where it is worn and the amount of shock or impact from the fall.
How do I provide you with my emergency contacts?
- Online: Use the account setup link in your order confirmation email.
- By post: Complete the form in your welcome pack.
- By phone: Call freephone 0800 085 8546 Monday – Friday, 9am – 5pm.
Order online today to benefit from our 24-hour emergency resolution
30-day risk-free trial • Free next working day delivery • 1 month free every year when you pay annually