Chiptech app - DPA FAQs

How do I setup my Digital Personal Alarm?

Setting up your personal alarm is quick and straightforward, with no technical knowledge needed. Follow the voice-guided setup instructions, which will take you through the process step-by-step.

You can also refer to the user guide included with your alarm and can be viewed in the Setting Up Your Alarm screen of this app.

Further information is also available on our website. If you still need any help then please call our Customer Services team on 0800 085 7371. Lines are open 9am - 5pm, Monday to Friday.

What should I do if my Digital Personal Alarm isn't working?

If your alarm is not working, please refer to our common faults and solutions section in your user guide or Troubleshooting page on our website.

However, if you still need any help the please call our Customer Services team on 0800 085 7371.

How do I cancel an alarm call?

If there has been a false alarm call, you can cancel the call during the loud pre-alarm by pressing the cancel button on the alarm unit.

How and when should I test my alarm?

We recommend testing your alarm once every quarter. We suggest using a birthday to help you remember.

Is my pendant waterproof?

Yes. The pendant is water-resistant up to 1.5 metres for 30 minutes (IP68 standard) and can be worn in the bathroom and shower.

How should I wear my pendant?

Your pendant can be worn either on the wrist or around the neck.

Your pendant should always be worn so it is easy to access in an emergency.

What if I can’t get a mobile signal where I live?

The Digital Personal Alarm uses two multi-network SIMs to connect to the strongest available signal. It also has a large internal antenna to improve reception.

If you are concerned about the mobile signal where you live, please call contact Customer Services for further advice or recommendations of an alternative alarm.

Will the Digital Personal Alarm work if there is a power cut?

Yes, the battery backup in your in Digital Personal Alarm base unit will work for approximately for 40 hours. This means that during a power cut, you will still be able to make an alarm call and speak with our Emergency Resolution Team.

The pendant has a 5 year battery life with typical use. A low battery report will notify when the battery reaches 20% capacity and a replacement will automatically be sent.

What happens if I have an emergency and cannot speak through the alarm?

Our Emergency Resolution Team will know that your alarm has been activated and will assess the situation and quickly arrange the right support. Your alarm is there to protect you in every situation, even if you can't ask for help yourself.

Will the pendant work in the garden?

Yes, the pendant works up to 300 metres/ 984 feet from the alarm unit.

Does the Digital Personal Alarm need a telephone landline or Wi-Fi?

No, the Digital Personal Alarm does not need a telephone landline or Wi-Fi. They use built in SIM cards to connect to available mobile networks.

Does the Digital Personal Alarm detect falls?

No, the Digital Personal Alarm does not detect falls. If you would like a personal alarm that works in the home and garden and includes fall detection, please let our Customer Services know so they can arrange an alternative alarm.