Chiptech app - DFA FAQs

How do I setup my Digital Fall Alarm?

Setting up your personal alarm is quick and straightforward, with no technical knowledge needed. Follow the voice-guided setup instructions, which will take you through the process step-by-step.

You can also refer to the user guide included with your alarm or and can be viewed in the Setting Up Your Alarm screen of this app.

Further information is also available on our website. If you still need any help then please call our Customer Services team on 0800 085 7371. Lines are open 9am - 5pm, Monday to Friday.

What should I do if my Digital Fall Alarm isn’t working?

If your alarm is not working, please refer to our common faults and solutions section in your user guide or Troubleshooting page on our website.

However, if you still need any help the please call our Customer Services team on 0800 085 7371.

How do I cancel an alarm call?

If your alarm has gone off by mistake, you can stop the call in the first 15 seconds. While the alarm unit is beeping, simply shake your pendant from side to side until it stops. This will cancel the alert before it’s sent to our Emergency Resolution Team.

You can also cancel the call during the loud pre-alarm by pressing the cancel button on the alarm unit.

How and when should I test my alarm?

We recommend testing your alarm once every quarter. We suggest using a birthday to help remember.

Is my pendant waterproof?

Yes. The pendant is water-resistant up to 1.5 metres for 30 minutes (IP68 standard) and can be worn in the bathroom and shower.

How should I wear my pendant?

Your pendant comes in a choice of wearing options of either wrist or neck worn. Your pendant should always be worn on the outside of clothing so it is easy to access in an emergency. Wearing under clothing may prevent the fall alarm from detecting a fall.

What should I do in the event of a fall?

If you experience a significant hard fall, the pendant is equipped with sophisticated fall detection technology and will automatically raise an alert for help.

While every effort is made to detect a significant fall from standing, there are circumstances where your pendant may not automatically activate. If you are able to press the button on your pendant at the same time to activate a call for help to our Emergency Resolution Team then do so.

Our guide to how fall alarms work explains the types of falls that trigger an alarm call.

What if I can’t get a mobile signal where I live?

The Digital Fall Alarm uses two multi-network SIMs to connect to the strongest available signal. It also has a large internal antenna to improve reception.

If you are concerned about the mobile signal where you live, please call 0800 085 7371 for advice.

Will the Digital Fall Alarm work if there is a power cut?

Yes, the battery backup in your in home alarm unit will work for approximately 40 hours, if fully charged.
This means that during a power cut, you will still be able to make an alarm call and speak with our Emergency Resolution Team.

The pendant has a 5 year battery life with typical use. A low battery report will notify when the battery reaches 20% capacity and a replacement will automatically be sent.

What happens if I have an emergency and cannot speak through the alarm?

Our Emergency Resolution Team will know that your alarm has been activated and will assess the situation and quickly arrange the right support. Your alarm is there to protect you in every situation, even if you can't ask for help yourself.

Will the Digital Fall Alarm work in the garden?

Yes, the pendant works up to 300 metres/984 feet from the alarm unit.

Does the Digital Fall Alarm need a telephone landline or Wi-Fi?

No, the Digital Fall Alarm does not need a telephone landline or Wi-Fi. It uses a built-in SIM to connect to available mobile networks.