Chiptech app - Account FAQs

How do I contact you about a change to my account?

If your details change, including your address, telephone number, medical conditions or keyholder contact information, please let us know as soon as possible so we can continue to provide the best possible response in an emergency.

You can by update your account here or through the Your Account screen in this app.

Do I need to tell you if I'm going away?

No, this is not necessary. However, if you expect to be away for a long period, or for added reassurance, we can log this information on the account if you let us know through the app.

What should I do if my key safe code changes?

You should let us know as soon as possible by updating your account here or through the Your Account screen in this app.

The key safe code is only shared with the Emergency Services if further assistance is required.

How do I contact you about a payment query?

If you have a payment query, please contact us through the app.

How do I provide you with details of my emergency contacts?

We will ask you to provide details of who we should contact in an emergency, such as family or neighbours, after you have ordered your alarm. You can change this information at anytime by updating your account here or through the Your Account screen in this app.

How do I cancel my subscription?

If you would like to cancel your subscription because the alarm user has passed away or moved into a care home then you can do so online by tapping here or through the Your Account screen in this app.

If you wish to cancel for other reasons, please speak to one of our Customer Services Advisors by calling freephone 0800 0121 321. Lines are open Monday – Friday 9am – 5pm..