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NHS Heroes Personal Alarm

Get 3-months free when you pay annually by Direct Debit.*

Peace of mind to ensure your loved ones can get help in the event of a fall or any emergency.

Enter your NHS discount code on the next page to save £50 on the set-up. It's our way of saying thank you.

Your personal alarm includes alarm pendant, base unit and our UK-based 24-hour monitoring service.

Peace of mind to ensure your loved ones can get help in the event of a fall or any emergency.

Enter your NHS discount code on the next page to save £50 on the set-up. It's our way of saying thank you.

Your personal alarm includes alarm pendant, base unit and our UK-based 24-hour monitoring service.


Select your subscription and package options

Total to pay today
£86.70

For your first year, setup and extras

  1. You probably don't need to pay VAT on your personal alarm

    94% of our customers do not need to pay VAT on their personal alarms. You may be exempt from paying VAT if you or the person you are ordering the alarm service for have a condition that requires medication or are registered disabled.

    94% of our customers do not pay VAT on their orders:

    You may not need to pay VAT if you, or the person you are buying the alarm for:

    • Has a condition that requires medication
    • Is registered disabled
  2. Would you like to pay for the subscription monthly or annually?

    Choose the annual subscription and pay the equivalent of £17.70 per month (£21.24 including VAT).

    Get 3-months free when you pay annually by Direct Debit.*

  3. Automatically detect changes in daily activity?

    Eligible for VAT exemption

    Taking Care Sense add-on

    Add Taking Care Sense for the equivalent of just £2.65 per week.

    Taking Care Sense discreetly monitors daily patterns of behaviour and alerts our Emergency Resolution team when activity levels change. You must have at least one person who is a nominated contact to use Taking Care Sense. Learn more

  4. Do you require a Key Safe?

    Ineligible for VAT exemption

    Key Safe

    With a key safe, there is always a way to get help to you in an emergency. Unlike personal alarms, key safes are not eligible for VAT exemption. Find out more about key safes.

  5. Do you require installation?

    Eligible for VAT exemption

    A Telecare Consultant will visit your home to set-up and test your alarm. They will show you how it works and, if you order a key safe, they will fit that too. Learn more about our installation service

    Installation not available in Scotland, Isle of Man, Isle of Wight, the Scilly Islands or the Channel Islands.

Total to pay today

£86.70

Including VAT of £0.00

Purple tick icon. No VAT payable on your alarm

Ongoing annual subscription of due after the first year.

(Including VAT of £0.00)


Package Summary

NHS Heroes Personal Alarm
  • Set-up cost £69.00
  • Ongoing monthly subscription £17.70
  • 3-months free £53.10
  • Delivery
    FREE next working day
    Available in England & Wales. Weekday orders placed before 1pm.
  • Lifetime warranty
    FREE
    Including repair service
Optional extras:
    • TOTAL £86.70

    What our customers say...