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PPP Taking Care Key Safe Terms & Conditions

These terms apply to Key Safes


  • 1.1 PPP Taking Care also provides a Key Safe which is a secure weatherproof box designed to enable you to keep a set of keys securely outside of your home. The Key Safe is also optional however we strongly recommends that you install a Key Safe if you do not have a local Key Holder. Even if you do have a Key Holder we recommend the installation of a Key Safe to ensure safe access to your premises if a Key Holder is not available.
  • 1.2 Without a Key Safe or an available Key Holder, forced entry to your premises may be necessary in an emergency. You agree that we shall not be liable for any damage, cost or expense resulting from forced entry in an emergency, unless it was initiated because of a fault or mistake on our part.
  • 1.3 You are responsible for the security of your Key Safe code.



  • 2.1 If you have opted to purchase a Key Safe at the same time as ordering a Personal Alarm Service, you agree to pay the prices shown on the Order Form on the date the contract for the sale of the relevant product becomes legally binding. If you choose to order a Key Safe after any Personal Alarms Service has commenced, you agree to pay the price and the installation charges (as confirmed to you by us) on the date you confirm your order using your preferred payment method notified by you to us at that time.



  • 3.1 If you choose to purchase a Key Safe it is your responsibility to make appropriate enquiries of your home insurance company as to the impact of installing a Key Safe on your insurance cover prior to installation. We do not accept any liability or responsibility for any impact the Key Safe may have on your home insurance cover.
  • 3.2 Any Key Safe purchased will be your responsibility from the time of delivery or installation (as applicable).
  • 3.3 Please note that other than our obligations as set out above, we do not provide any maintenance services in respect of the Key Safe and shall not reposition any Key Safe after initial installation, or repair any Key Safe after the end of the Warranty Period (as defined in the Warranty section below) free of charge. Where we, at our sole discretion, agree to carry out any such additional work you will be charged £99 per request.
  • 3.4 We will install your Key Safe in an appropriate location on your premises. You must provide us, in sufficient time, with any information or instructions required for us to carry out the installation at location and time designated by you. We will not be liable for delayed installation caused by your failure to provide adequate information or instructions to enable us to carry out the installation.
  • 3.5 If we have arranged a scheduled appointment with you and there is no answer when we attend your home, we will call you on your nominated telephone number and we will put a business card through your door when we leave. In such circumstances, or where the installation was prevented by any other reason outside of our reasonable control, we reserve the right to charge £99 for any re-scheduled appointment
  • 3.6 If you have chosen to purchase a Key Safe:
    • i) you must inform us of the Key Safe code for entry into your property and immediately inform us of any changes to it; and
    • ii) you must otherwise keep the code for your Key Safe confidential, although you may share it with individuals that have your express authority to access your premises; and
    • iii) we will not be liable for any damage, cost or expense resulting from forced entry in the event of an emergency if you have failed to notify us of your Key Safe code or any changes to it.


     Last updated: 5th March 2020