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Out-and-About Mobile Alarm FAQs

  • How do I turn the Out-and-About Mobile Alarm on and off?

    To turn your Out-and-About Mobile Alarm on, press and hold down the red power button for 2 seconds until the welcome screen appears. To turn your Out-and-About Mobile Alarm off, press the red button to access the menu, then use the red button to scroll to the power off option and press the green button to select it.

  • How do I lock and unlock the Out-and-About Mobile Alarm?

    To lock your Out-and-About Mobile Alarm screen, press the green button. To unlock your Out-and-About Mobile Alarm screen, press the green button and the red button one after the other.

  • How do I make an alarm call?

    To call the Emergency Resolution team, hold down the blue SOS button for three seconds until you see “Support call in progress” appear on the screen - this means the call is being made. The button is easy to press and reduces accidental calls from the Oysta Pearl device being knocked.

  • How do I make a phone call from the Out-and-About Mobile Alarm?

    Press the red menu button then press again to scroll through the menu until you get to the phone book option. Select the phone book by pressing the green button. Scroll through your list of contacts using the red button and select the person to call by pressing the green button. When you have finished talking, press the red button to end the call.

  • How do I charge the Out-and-About Mobile Alarm?

    Plug the mains charger into a wall socket, then slide your Oysta Pearl device into the charger with the front facing you. The light is red when charging and turns green when fully charged. We recommend you charge your Out-and-About Mobile Alarm every day to make sure you always have power.

  • How can the GPS safety zones be used?

    You can create 'safe zones' to monitor movements in and out of areas at certain times of the day or night. For example, you may want to create a zone around your home so an alert is triggered when you move outside of this area. This would notify the Emergency Resolution team so they are aware you have left the area.

  • How do I add contacts to the Out-and-About Mobile Alarm or set up reminders?

    The alarm manufacturer, Oysta will call you on the day of delivery to talk you through the device and setup any contacts, reminders or safety zones that you require. There is no complicated website to use or fiddly buttons to press on the Oysta Pearl device. If you want to change your contacts or reminders, simply call the phone number provided in the user guide. That's it!

  • How many people can I call from the Out-and-About Mobile Alarm?

    You can add up to two contacts, for example friends or family members you may want to call if you feel distressed or in an emergency. These contacts will be the only phone numbers that can call your Out-and-About Mobile Alarm, so there is no need to worry about nuisance or spam calls. 

  • Does the Out-and-About Mobile Alarm work anywhere?

    It will work anywhere in the UK where there is a 3G or 4G cellular network to communicate. A GPS satellite network must be available for the Out-and-About Mobile Alarm to determine its location. GPS technology can be affected by certain atmospheric conditions, radio interference, buildings, or other forms of interference that can block the Oysta Pearl’s connection to GPS satellites. Your location information may not be available if the GPS satellites are unavailable, or the GPS signal is blocked. The Oysta Pearl device will not work outside of the UK.

  • Does the Out-and-About Mobile Alarm detect all falls?

    The Out-and-About Mobile Alarm is set to low sensitivity to minimise false alarms from every-day movement and use. The Oysta Pearl uses an algorithm to recognise the difference between ‘hard’ falls and other movements so like many similar devices on the market, it cannot guarantee to detect all falls because it is dependent on where it is worn and the amount of shock or impact from the fall. There are types of falls that are less likely to trigger the automatic fall detection such as falling into an object that breaks your fall or falling from an object that is not average standing height. While every effort is made to detect a significant fall from standing, there are circumstances where the Oysta Pearl device may not automatically activate. If you are able to press the button on your Oysta Pearl device then you should do so.

  • What is the size and weight of the Out-and-About Mobile Alarm?

    The Oysta Pearl device is 84mm/3.3 inches long, 45mm/1.77 inches wide, 17mm/0.66 inches deep and weighs 65g/0.02 ounces.

  • How long does the Out-and-About Mobile Alarm battery last?

    The battery will last for approximately 50 hours before it needs to be recharged, depending on use and settings. A voice message will alert you when the battery is at 20% capacity. 

  • Can I wear the Out-and-About Mobile Alarm if I have a pacemaker?

    If you have a pacemaker you cannot wear the Oysta Pearl device around your neck. Instead, attach the device to your belt. The Oysta Pearl device must be kept at a minimum distance of 25cm from your pacemaker at all times. If you have any questions or concerns, we're happy to help. Call 0800 085 7371, Monday to Friday 8am - 6pm, to speak to an advisor.

  • What do I need to start using the Out-and-About Mobile Alarm?

    The Out-and-About Mobile Alarm is easy to set up and everything you need is included with your order. The Oysta Pearl device has a multi-network SIM pre-fitted. The alarm manufacturer, Oysta will call on the day of delivery to talk you through the device and setup any contacts, reminders or safety zone that you require.

    To get help to you as quickly as possible, we recommend you have a keyholder within 30 minutes or a key safe. A keyholder is someone who has keys to your home and can come to your assistance if needed. This means there is always a way to get help to you, whenever you need it. We can supply a key safe when you order your personal alarm.