What is the Taking Care app used for?
The app helps you stay updated on the alarm user’s activity, view important notifications and access helpful information about the device and service.
How do I create an account?
Enter your mobile number, confirm it with a code sent by text, then add your name to complete your account setup.
How do I add my Taking Care Personal Alarm to the app?
At the bottom of the app page you will see "Add Device".
Select your alarm. The app will request permission to access the camera on your phone. Choose "Allow" if appropriate.
Scan the barcode on the back of the SEVEN (alarm unit) or select "Enter Manually" to enter the eight digit barcode number.
Enter the 3 digit verification code, located on a sticker on the underside of the SEVEN.
Enter the name of the device's user, as well as any shared notes.
You will be asked to consent to sharing your phone number with other alarm contacts. This step is optional and can be skipped.
Finally, an onboarding checklist will appear to ensure all preemptive steps have been completed for full set up of the device. This will appear for every alarm contact added.
How do I add my GO to the app?
At the bottom of the app page you will see "Add Device".
Select your alarm. The app will request permission to access the camera on your phone. Choose "Allow" if appropriate.
Scan the barcode from the GO box sticker or select "Enter Manually" to enter the eight digit barcode number.
Enter the 3 digit code, located on the GO box sticker.
Enter the name of the device's user, as well as any shared notes.
You will be asked to consent to sharing your phone number with other alarm contacts. This step is optional and can be skipped.
Finally, an onboarding checklist will appear to ensure all preemptive steps have been completed for full set up of the device. This will appear for every alarm contact added.
Can I share access with other family members?
Yes, multiple contacts can be added so others can also stay informed and connected.
What kind of notifications will I receive?
You may receive notifications about alarm activity, updates or changes to contacts. Some notifications are for information only, while others may require action.
What do the notifications mean?
Do I need to respond to every notification?
No, not all notifications require action. Some are simply to keep you informed. The app will help you understand which ones are important.
Why has a notification turned grey?
A notification may turn grey when a newer event has occurred. This does not always mean the issue has been resolved, unless it was marked as urgent.
Can I see the user’s location?
Yes, if the device supports GPS (such as the GO pendant), you can view the user’s location through the app when an event occurs.
What happens when an alarm is activated?
When an alarm is triggered, the user is connected to the Emergency Resolution Team. Once the situation has been managed, you’ll receive a notification in the app with details of what happened.
Where can I manage account details or make changes?
You can use the Your Account section within the support section, to find information about your service or make updates.
Where can I find advice and guides?
The Advice and Guides within the support section includes helpful information to support you and the alarm user in day-to-day use.
What should I do if I can’t find what I need?
If you can’t find the answer in the app, you can use the contact form provided to get in touch with our team for further support.
How do I update or replace my alarm equipment in the app?
If your equipment needs to be changed, we’ll provide clear instructions to help you remove the existing device and add the new one in the app.