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Carer's Emergency Alert Card FAQs

  • What is the carer’s emergency alert card?

    It is a laminated card approximately the size of a credit card, which will identify you as a carer if you have an accident. The scheme is run by Chichester Careline working in partnership with Crossroads Care South Central.

  • Who can access the scheme?

    Anyone who lives within West Sussex. You do not need to be a customer of Chichester Careline or PPP Taking Care.

  • Will I have to pay?

    No. We provide the service free of charge with support from West Sussex County Council.

  • Why was the scheme developed?

    Carers were concerned about what would happen to the person they cared for if they were out alone and had an accident. They wanted a scheme, which would give them peace of mind and provide help at any time of the day and night.

  • How does it work?

    You can register online or by calling 01243 778688.

    The form gives us information about you and the person you care for and the names of the two people we can contact in an emergency. We will then issue you with a laminated card with a reference number and our phone number.

    Your reference number is linked to us at Chichester Careline. If something should happen, we will phone your contacts to then action your emergency arrangements.

    The system is confidential. Your card will not have any personal details on it, so the identities of you and the person you are caring for are protected. The only way to identify you is by the reference number on the card.

  • How do I use the card?

    Always carry the card with you. It is important that the emergency services can find it quickly.

  • What are the benefits for me and the person I am caring for?

    Chichester Careline is open 24/7. You can have peace of mind knowing that if anything happens to you while you are out, we will ask one of your contacts to make sure the emergency plans you have agreed are put into action.

  • What are my responsibilities?

    You must make sure that your named contacts have agreed to be contacted in an emergency.

    You must discuss the possible emergency plans with your contacts.

    You must tell us about any changes in your circumstances and those of your named contacts, such as change of mobile phone number, car registration and so on.

    Please inform us if you have a care plan number provided by Crossroads Care South Central.

  • Does the scheme work?

    Yes. It has been running for some time in West Sussex and carers find it really useful. It is simple, easy to use and has been successful in making sure that help is available quickly when it is needed.

    You do not need to have a Careline unit to be able to join this scheme.