Live Well Magazine

Articles and guides to live well from Taking.Care

Falls Risk Score logo

Are you or a loved one at risk of a fall?

Every 10 seconds, a loved one in the UK has a fall. Find out your risk score in 2 minutes.

TELECARE ALARMS

Testing your personal alarm

As your personal alarm is designed to be used in emergency situations, it is essential that all devices and the alarm unit are tested on a regular basis.

August 12, 2020

Testing your personal alarm

Why do I need to test my personal alarm?

As your personal alarm is designed to be used in emergency situations, it is essential that alarm pendants and base units are tested on a regular basis.

Testing your alarm helps you build up confidence of using the personal alarm system and you get to know the Emergency Resolution team who are there to help you in an emergency. It also helps us pick up any problems with your equipment, such as a low battery.

When we speak to you, we check your details and your emergency contacts are up to date. 

 

What our Emergency Resolution team say about testing your alarm 

“It’s good to know that your alarm is still working so that if you do need us, we can be there for you.”
-  Hannah Wheatley, Response Operator

“We are here to make sure you’re safe and well. Testing the pendant allows us to keep in touch with you and make sure your equipment is working well.” 
- Kate Hallet, Response Operator


Emergency Resolution Team

 

How do I test my personal alarm?

We are currently asking customers to test their alarms on a quarterly basis. We recommend choosing an easy to remember date, such as the day of your birthday or another memorable event. You may wish to set a reminder or make a note on your calendar of when to test your alarm.

When you come to test your alarm, all you need to do is follow these three simple steps:

  1. Press the button on your pendant or wristband – just once. Wait a moment to be connected.
  2. The Emergency Resolution team will answer. Simply let them know you are testing.
  3. That’s it. We’ll test your alarm, make sure the signal is strong and check all is working as it should. We’ll then thank you and close the call.

Please don’t ever feel hesitant to test your alarm.

Although pandemic circumstances meant we had to reduce the frequency of alarm testing, it is important to us that you feel comfortable using your alarm. We will never be upset with you for testing your alarm or for calling us accidentally. Our Emergency Response Team look forward to speaking to you on your next test call.

Find the best personal alarm for you


What to read next

Best personal alarms specialist award
March 23, 2021

We've been voted Best Elderly Personal Alarm Specialist!

We’re excited to have been awarded Best Elderly Personal Alarm Specialist in the GHP Social Care Awards 2021.

Connected smart home devices
February 5, 2021

Safe Home Alert: How smart homes can help the elderly

How can you provide elderly care for someone living at home? Connected smart homes might be the answer.

New personal alarm with Taking Care packaging
December 30, 2020

Advanced personal alarm with fall detection now available!

We're delighted to announce the launch of Taking Care Anywhere, our newest personal alarm and one of the most advanced personal alarm solutions available today.

Types of alarms
October 19, 2020

What types of alarms should you have at home?

There are numerous alarms that you could use in your home to keep both you and your belongings safe.