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Taking Care becomes the first and only Which? Approved Personal Alarm Service

May 07, 2020

Which Trusted Trader Personal Alarm

In the current climate, it is critical that the elderly and vulnerable can be certain that the services they purchase are reliable, resilient and trustworthy. In response to this need, we worked with the independent consumer body Which? to become the first personal alarm provider to achieve the Which? Trusted Trader Approved Service endorsement.

“Although we are already accredited by the Telecare Services Association, and we exceed their stringent requirements, we wanted our customers to feel assured that we are dedicated to offering the highest level of service in these uncertain times. We pride ourselves on going above and beyond to provide service excellence and the Which? Trusted Traders endorsement let’s our customers know that we are trustworthy and reliable.”

-  Steve Gates, Managing Director at Taking Care

Personal alarms and telecare can help reduce anxiety when facing long periods of isolation at home. They enable people to stay safe and secure in their own homes and provide a lifeline to the outside world in the event of a fall or other emergency. Having a reliable personal alarm service also gives the users and their families the reassurance and peace of mind that help is always on hand should they need it.

 

Providing reassurance during uncertain times

Many personal alarm users rely on the personal alarm service to stay safe, so telecare providers owe it to their customers to ensure that the lifesaving telecare solutions they offer remain unaffected during disasters or emergencies.

As the largest private provider of personal alarms in the UK, Taking Care understands that telecare operators provide essential and life-saving services to many vulnerable and older adults and that their top priority must always be the safety of their customers.

Raj Kakar-Clayton, Managing Director of Which? Trusted Traders, said: 

"We're very pleased to announce that Taking Care Limited has become the latest member of our Approved Service scheme.

We look forward to working with Taking Care to reassure customers about the high level of service they'll receive when they need a personal alarm fitted. This is particularly important in an industry where many customers could be considered vulnerable."

 

The importance of a Which? endorsement

Which? Trusted Traders, run by the independent consumer body Which?, is an endorsement scheme designed to help consumers find service providers and traders that they know they can trust and rely on, which is critical in our current climate.

In order to become a Which? Trusted Trader, Taking Care has had to pass a thorough endorsement process involving an in-depth assessment of their services and processes. These assessments included company credit checks, customer references, as well as a visit by a professional Which? Trusted Traders assessor, with extensive trading standards training.

Due to our Which? Trusted Traders Approved Service endorsement, consumers can now have even more confidence when choosing Taking Care as their Telecare provider. This endorsement reflects Taking Care’s commitment to excellent and reliable customer service and their people focused values.

Find out more about the range of personal alarms we offer and our Which Trusted Trader Approved Service.

#Company news #Personal alarms #Telecare

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