Phone Need help? Call us on 0800 085 7371

Live Well Magazine

Articles and guides to live well from Taking.Care

Falls Risk Score logo

Are you or a loved one at risk of a fall?

Every 10 seconds, a loved one in the UK has a fall. Find out your risk score in 2 minutes.


What is Taking Care doing to deal with the coronavirus pandemic?

Find out how we are keeping our personal alarm customers and staff safe during coronavirus. We continue to provide 24/7 alarm services during Covid.

March 17, 2020

Coronavirus update

Last updated: 25th August 2021

As the coronavirus pandemic remains a health risk, Taking Care’s primary concern is the health and wellbeing of our customers and staff as well as their families.

We’re proud to be there for our customers at any time of the day or night if they experience any type of emergency. This means that our business has already been designed to have a high level of resilience built in across all elements of its operation.

Being the largest private provider of personal alarms in the UK allows us to have priority terms with suppliers and hold ample stock of alarm units.


Impact on service

Emergency Resolution Product Delivery Self Set-up

Professional Installation

Alarm Faults Office Staff
✔ No impact ✔ Next day ✔ No impact ✔ Available* ✔ New visit guidelines ✔ Home working


As a subsidiary of AXA Health, we have been following their guidelines on how to react to the outbreak for some time already. These are some of the things we have implemented to keep our staff and customers safe:


Emergency Resolution Centres

Customer alarm calls come through to one of three Emergency Resolution Centres that operate independently across the UK. Operating three sites and teams allows us to reduce the risks to our call centre staff and provides us with reliable back-up should a site become unable to operate due to staff shortages, or for any other reason.


1 month free & no obligation 30 day home trial

We know how worrying the Coronavirus outbreak is for older adults and their families. To help in this difficult time, we are offering new customers a 30 day home trial with 1 month free alarm monitoring on in-home alarms. We are also extending the returns period from 15 to 30 days.


Home working for staff

Where staff can work from home, we are asking them to do so: and we’re using the extra space in the offices to create an element of "social distancing".



As well as supporting our people, we are taking every precaution to help prevent the spread of the virus. As part of these measures, we are avoiding all non-critical meetings and are asking our staff to use video-conferencing instead of face-to-face meetings. We have also postponed attendance at any national and international conferences.


Professional Installation

* We are offering Professional Installation but cannot guarantee this in every area and timescales may be affected during Covid-19.

Self set-ups are unaffected and we are more than happy to offer you additional support and guidance over the telephone or via email should you need it. Our user guide is co-written by Age Co, so is clear and easy to follow.


Alarm Faults

Fortunately, most of our technical support can be carried out remotely. For complex faults that cannot be resolved over the phone, we will send a brand new piece of replacement equipment at our expense. For basic faults, a telecare engineer with appropriate personal protection equipment will visit a customer's home or site. We will call you prior to booking an appointment to conduct a risk assessment. We will still make the utmost effort in ensuring any technical issues are resolved as quickly as possible.



Our Sales Team has been split across two sites to proactively manage the outbreak and protect staff, ensuring that operations continue as normal. If you have already placed an order, or are looking to do so, we are pleased to inform you that you will still get your alarm sent out with free next working day delivery.

Taking Care will update our policies and processes in line with any changes to Government advice.

What to read next

Squadron Leader A. Garretts
November 8, 2021

Supporting RAF veterans to maintain their independence

We've formed a new partnership with the RAF Benevolent Fund to help RAF veterans continue to live independently for longer. The partnership will see a portion of personal alarm sales made via the RAF Benevolent...

Royal British Legion cook book
May 17, 2021

Royal British Legion celebrates 100 years of supporting the Armed Forces community

The Royal British Legion are celebrating 100 years of supporting veterans and the Armed Forces and we're sponsoring their centenary cook book.

Personal alarm during lockdown
August 11, 2020

Taking Care during lockdown

We’ve been delighted by some of the feedback we’ve received from customers about how we’ve helped and supported them during lockdown. 

Volunteer's Week 2020
June 3, 2020

Volunteer’s Week 1st-7th June 2020 – Being a Dementia Friends Champion

To mark Volunteer Week, we sharing volunteering our staff do for Dementia Friends.