Phone Need help? Call us on 0800 085 7371

Taking care of you and your loved ones
Which? Trusted Traders
Approved Service
Personal alarm<br>warranty included
Personal alarm
warranty included
Supporting Age UK's <br>charity work
Supporting Age UK's
charity work
TrustPilot
Rated 4.7 out of 5
on TrustPilot

CAREERS

Customer Service Advisor - up to 12 months maternity cover

This role would be suited to someone who has had previous experience of working within an office Customer Service environment and has excellent organisational and interpersonal skills. 

March 25, 2021

Sales job in Exeter

Are you from a customer services background, motivated and caring with bundles of enthusiasm and keen to learn? We have a amazing vacancy to join our dedicated Customer Services team. We have a great family culture and support and value our staff and customers.

Caring for our customers is at the heart of everything we do. We love what we do and are proud of the service we provide.

 

What we are looking for

As part of the AXA Group, Taking Care provides around the clock support to over 70,000 people. Through our personal alarm service we give people the confidence to live well and remain in the home they love. This is our ambition – to be the single source of products, services, information, and advice our customers can trust to take care of the essentials of life.

We are looking to recruit a Customer Service Advisor for up to 12 months (to cover maternity leave) to join our friendly Customer Service team. You will be a point of contact for personal alarm customer queries, complaints, accounts, repairs and contact changes. On a day to day basis, the successful candidates will be ensuring prompt and accurate preparation of all documents and information in connection with new contracts; ‘no longer required’ alarms; re-installations; office orders; and customer account queries.

This role would be suited to someone who has had previous experience of working within an office Customer Service environment and has excellent organisational and interpersonal skills. You will need to be patient and be empathetic towards our customers. There will also be interaction with our staff who work throughout the UK carrying out installations. You will need to be a good team player as well as have the ability to work independently.

 

What does a day in the life of our Customer Service Advisor look like?

No day is the same and we need someone to join us who can be flexible and adapt to changing situations with the ability to multi-task effectively. To give you an idea a typical day will include:

  • Answer all Customer Service calls in line with agreed KPIs.
  • Carry out all key tasks and responsibilities in line with TSA Code of Practice and ISO9001.
  • Carry out detailed triage on all alarm and pendant faults raised.
  • Maintain accurate and current information for the Response Centre.
  • Ensure confidentiality, security of information, and data protection.
  • Process customers’ repairs, replacements, credits, invoices, and payments.
  • Communicate with outside agencies where required.
  • Keep up to date with knowledge of Customer Response procedures
  • Provide administrative support to the Customer Services Manager and be willing to take on specific projects as required.

Developing and training our people is really important to us, however we will need you to have the following skills and experience to be able to perform the role.

 

Essential Skills

  • Good standard of education to GCSE level or equivalent.
  • Proven working experience with Microsoft Office
  • Previous experience regarding telephone contact with customers
  • Will need to have worked previously in a Customer Service environment.
  • Excellent organisational and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Possess attention to detail skills
  • Have the ability to multitask.

 

The role will be subject to a Basic DBS Check.

Salary£17,048 per annum for 35 hours per week. Monday to Friday.

The interview process may be in two stages – telephone/Microsoft Teams interview, and then second interview will either be face to face or via Microsoft Teams.

The position will be based at either of our office in Exeter or Ashburton depending on the successful candidates location.

Contract length: 12 months

Start Date: ASAP

Job Types: Full-time, Contract

Salary: £17,048.00 per year

COVID-19 considerations: Covid 19 secure offices

 

Please email recruitment@ppptakingcare.co.uk with your application.


What to read next

HR jobs in Exeter, Devon
March 30, 2021

HR Administrator

No day is the same in the HR team and we need someone to join us who can be flexible and adapt to changing situations with the ability to multi-task effectively.

Customer Response Advisor<br>(32 hours per week)
March 25, 2021

Customer Response Advisor
(32 hours per week)

The role would be suited to someone who has had previous experience of working within a call handling, customer facing environment, and has the ability to handle problems and difficult situations whilst remaining calm.

Sales advisors
January 8, 2021

Contact Centre Sales Advisor

There is no hard selling involved in this sales role. It is very much about matching the needs of the customer and identifying opportunities for other products and services.