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Customer Service Advisor

Nov 02, 2020

Customer Service Advisor working for Taking Care

As part of the AXA Group, Taking Care provides around the clock support to over 70,000 people.  Through our personal alarm service we give people the confidence to live well and remain in the home they love.  This is just the first step towards a greater ambition – to be the single source of products, services, information, and advice our customers can trust to take care of the essentials of life.

We are looking to recruit a Customer Service Advisor to join our friendly Customer Service Team. You will be a point of contact for personal alarm customer queries, complaints, accounts, repairs and contact changes. On a day to day basis, the successful candidates will be ensuring prompt and accurate preparation of all documents and information in connection with new contracts; ‘no longer required’ alarms; re-installations; office orders; and customer account queries.

This role would be suited to someone who has had previous experience of working within an office Customer Service environment and has excellent organisational and interpersonal skills. You will need to be patient, and be empathetic towards our customers. There will also be interaction with our staff who work throughout the UK carrying out installations. You will need to be a good team player as well as have the ability to work independently.

As a Customer Service Advisor you will:

  • Answer all Customer Service calls in line with agreed KPIs.
  • Carry out all key tasks and responsibilities in line with TSA Code of Practice and ISO9001.
  • Carry out detailed triage on all alarm and pendant faults raised.
  • Maintain accurate and current information for the Response Centre.
  • Ensure confidentiality, security of information, and data protection.
  • Process customers’ repairs, replacements, credits, invoices, and payments.
  • Communicate with outside agencies where required.
  • Keep up to date with knowledge of Customer Response procedures.
  • Provide administrative support to the Customer Services Manager and be willing to take on specific projects as required.

 
Essential skills:

  • Good standard of education to GCSE level or equivalent. English and Maths desirable.
  • Proven working experience with Microsoft Office suite.
  • Previous experience regarding telephone contact with customers – not cold call selling.
  • Will need to have worked previously in a Customer Service environment.
  • Excellent organisational and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Possess attention to detail skills
  • Have the ability to multi-task.

 

Salary:

£17,048 per annum for 35 hours per week. Monday to Friday

The role will be subject to a Basic DBS Check. 

The interview process will be two stage – telephone interview, and then second interview will either be face to face or via Microsoft Teams.

The position will be based at either at our offices in Linhay House, Linhay Business Park, Ashburton, TQ13 7UP or Aperture at Pynes Hill, Rydon Lane, Exeter, EX2 5SP. The choice of location will be chosen by the successful candidate.         

Please only apply via Indeed.

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