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Customer Sales Advisor - up to 12 months maternity cover

Feb 03, 2021

Sales job in Exeter

As part of the AXA Group, Taking Care provides around the clock support to over 70,000 people.  Through our personal alarm service we give people the confidence to live well and remain in the home they love.  This  is our ambition – to be the single source of products, services, information, and advice our customers can trust to take care of the essentials of life.

We are looking to recruit a Customer Service Advisor for up to 12 months (to cover maternity leave) to join our friendly Customer Service Team. You will be a point of contact for personal alarm customer queries, complaints, accounts, repairs and contact changes. On a day to day basis, the successful candidates will be ensuring prompt and accurate preparation of all documents and information in connection with new contracts; ‘no longer required’ alarms; re-installations; office orders; and customer account queries.

This role would be suited to someone who has had previous experience of working within an office Customer Service environment and has excellent organisational and interpersonal skills. You will need to be patient and be empathetic towards our customers. There will also be interaction with our staff who work throughout the UK carrying out installations. You will need to be a good team player as well as have the ability to work independently.

As a Customer Service Advisor you will:

  • Answer all Customer Service calls in line with agreed KPIs.
  • Carry out all key tasks and responsibilities in line with TSA Code of Practice and ISO9001.
  • Carry out detailed triage on all alarm and pendant faults raised.
  • Maintain accurate and current information for the Response Centre.
  • Ensure confidentiality, security of information, and data protection.
  • Process customers’ repairs, replacements, credits, invoices, and payments.
  • Communicate with outside agencies where required.
  • Keep up to date with knowledge of Customer Response procedures
  • Provide administrative support to the Customer Services Manager and be willing to take on specific projects as required.

 Essential Skills:

  • Good standard of education to GCSE level or equivalent. English and Maths desirable.
  • Proven working experience with Microsoft Office Suite.
  • Previous experience regarding telephone contact with customers – not cold call selling
  • Will need to have worked previously in a Customer Service environment.
  • Excellent organisational and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Possess attention to detail skills
  • Have the ability to multitask.

 Salary: £17,048 per annum pro rata for 35 hours per week. Monday to Friday.

We are looking for a start date in March 2021.

The role will be subject to a Basic DBS Check.

The interview process may be in two stages – telephone/Microsoft Teams interview, and then second interview will either be face to face or via Microsoft Teams.

The position will be based at our offices in Linhay House, Linhay Business Park, Ashburton TQ13 7UP.

Please only apply via Indeed.