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Customer Sales Advisor - 12 Months

Jun 30, 2020

Customer Sales Advisor - 12 Months

We are looking  to recruit a passionate, caring and motivated candidate to join our friendly sales team for 12 months to help us continue our ambition for growth, and to help people live happy, independent lives with our life saving services. As part of the AXA Group, PPP Taking Care provides around the clock support to over 70,000 customers.

The purpose of the role is to effectively process and convert incoming/outgoing sales leads through all channels and to create efficient appointments for our Field Team. This includes converting incoming/outgoing warm sales leads through all channels. No hard selling is involved; it is very much about matching the needs of the customer and identifying opportunities for other products and/or services. This role would be suited to someone who has excellent communication and relationship building skills; who is motivated; is used to speaking on the telephone to customers; and has a passion for great levels of customer service which is achieved by selling our products to vulnerable clients which are best suited for them and their personal needs.

You will need the ability to show empathy and patience towards our customers with an open, friendly attitude. Having worked in a telesales environment or have any knowledge of medical terminology is desirable

Customer Sales Advisor Duties;

  • Taking inbound enquiries to convert to sales using a friendly communication style.
  • Making outbound calls via warm leads and follow up on previous enquiries.
  • Achieving individual & team KPI’s including conversion targets and quality standards.
  • Achieve and maintain an excellent quality call standard, which is measured on a monthly basis.
  • Placing orders and booking appointments using a CRM system
  • Offline admin tasks including emails
  • Following a Sales script in order to ensure excellent quality for our customers and ensuring they have the product which is right for them.

Skills and Experience

  • Educated to GCSE level or equivalent.
  • Microsoft Office experience.
  • Excellent Customer Service experience including speaking to clients over the telephone.
  • Able to show empathy towards our vulnerable customers.
  • Demonstrable interpersonal skills.
  • Strong attention to detail skills.

The role will be subject to a standard DBS check.

Location: Our modern office in Aperture at Pynes Hill, Rydon Lane, Exeter EX2 5SP (free parking)

Salary: £18,677 p.a plus potential to earn bonus up to £2,400 per annum (Max £200 per month) (KPI driven)

Hours: Staggered Rota: Mon-Fri 8am - 6pm and 9am – 5pm on Saturday (35 hours per week)

Please apply with your CV and covering letter, detailing how your previous experience relates to our role, via Indeed

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